Support Resource Officer at ER24

MAIN PURPOSE OF JOB

• To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

• Dispatch vehicles according to the CAD system
• Assist in receiving, prioritise, logging, and processing  all calls and alerts received
• Provide basic contact centre administration

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Grade 12
• DESIRED EDUCATION: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

• ESSENTIAL MININUM EXPERIENCE: Contact Centre  / Emergency Contact Centre exposure
• DESIRED EXPERIENCE:  1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette

Closing date: 23/10/2025