Support Technician (Pinetown) at Hexagon PPM

Qualifications:
• All candidates should hold a professional qualification in IT (3-year IT degree).
• A successful candidate would need to have demonstrated exceptional achievement in his/her area of study.
• An academic record of most recent qualifications needs to be submitted with the candidate's CV.
• All candidates need to hold a valid South African Driver's Licence and have their own transport.

Responsibilities Include:
• Ensure that service levels are maintained and that relevant Principals are satisfied with the Business's service delivery
• Communicate telephonically, use remote tools and/or travel between key sites to provide support, give / receive feedback and identify any issues that - require escalation
• Maintain consistent communication with relevant Principals and effectively manage their expectations
• Ensure that all end users are aware of and able to use the Business's services effectively
• Ensure that end users can access the Business's services at all times, either by resolving incidents or collaborating with and escalating to relevant roles to resolve incidents

Experience & Requirements
• Candidates need to demonstrate competence in IT and service delivery. The amount of experience an individual has is less important than the quality of the service that the candidate was able to provide during their period of service.
• Only candidates who have graduated within the last 5 years will be considered for this role.