Support Technician at SASSA

Minimum Requirements: 

• Candidates should hold an undergraduate qualification (NQF Level 6/7) as recognized by SAQA in Computer Science, Information Technology or related field; CompTIA A+, CompTIA Network +, Microsoft Certified: Modern Desktop Administrator Associate, Computer literacy and a valid driver's license are essential. 

The following Certificates will be an added advantage: 

• Microsoft Certified: Azure Fundamentals. 
• Cisco Certified Network Associate (CCNA). 
• CompTIA Network+ or Security+. 
• Experience: 1-2 years’ experience in the relevant field. 
• Knowledge and Skills: Proficiency in operating systems (Windows, macOS, Linux). Planning & Organizing, Innovation, Creativity, Policy Analysis and Development and Manage Staff. Familiarity with hardware installation and troubleshooting. Understanding of networking concepts (TCP/IP, DNS, DHCP). Knowledge of common software applications and tools. Strong problem-solving skills. Strong organizational skills and attention to detail. Familiarity with remote support tools and ticketing systems.  

Key Performance: 

• The incumbent will Identify, troubleshoot and resolve problems encountered by computer users;
• Troubleshoot and solve network problems encountered by user;
• Provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling;
• Install applications, software and computer packages;
• Train users in various software applications and network-related procedures.