Switchboard Operator at Minor Hotels

Job Description

• Please note that this is not an exhaustive list of everything that needs to be done. 
• Employees always find new ways to look after the business, their guests, and their colleagues.  

Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.                 
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Route messages: Take messages and ensure they are delivered to the intended recipient.
• Maintain phone system: Perform basic maintenance and troubleshooting on the phone system

Within, the top-performing people who do this job always demonstrate the following attitude:

• Working with Others:
• They always try to anticipate and exceed the needs of customers and colleagues 
• They use their own initiative and good judgement to solve problems in a calm and efficient 
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times
• Taking Responsibility:
• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

Qualifications

• Hospitality Qualification
• Telephone Etiquette
• Problem Solving
• Customer Service
• Excellent Communication Skills