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  • Posted: Apr 15, 2025
    Deadline: Not specified
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  • Minor Hotels is an international hotel owner, operator and investor currently with 154 hotels. As an international hotel group, we passionately explore new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, AVAN...
    Read more about this company

     

    Switchboard Operator

    Job Description

    • Please note that this is not an exhaustive list of everything that needs to be done. 
    • Employees always find new ways to look after the business, their guests, and their colleagues.  

    Within this, the key responsibilities for this position are:

    • To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.                 
    • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
    • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of at all times.
    • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
    • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
    • To develop a close and harmonious working relationship with all hotel departments,
    • To attend hotel events, daily shift briefings and training to improve professional skills.
    • Route messages: Take messages and ensure they are delivered to the intended recipient.
    • Maintain phone system: Perform basic maintenance and troubleshooting on the phone system

    Within, the top-performing people who do this job always demonstrate the following attitude:

    • Working with Others:
    • They always try to anticipate and exceed the needs of customers and colleagues 
    • They use their own initiative and good judgement to solve problems in a calm and efficient 
    • They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
    • They act with personal professionalism and integrity at all times
    • Taking Responsibility:
    • They always conduct business honestly and fairly.  They keep sensitive information confidential.
    • They can prioritise their workload effectively and be organised and structured at work
    • They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
    • They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

    Delivering Results:

    • They are committed to meeting and exceeding all performance standards
    • They constantly look to develop their own professional skills and abilities
    • They perform job tasks in line with established policies and procedures
    • They always try to provide a top-quality experience to all our guests.

    Qualifications

    • Hospitality Qualification
    • Telephone Etiquette
    • Problem Solving
    • Customer Service
    • Excellent Communication Skills

    go to method of application »

    Guest Service Agent

    Job Description

    • To anticipate guest needs, and handle guest inquiries in a helpful and attentive NH Hotels & Resorts manner.
    • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other NH Hotels & Resorts properties.
    • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of NH Hotels & Resorts at all times.
    • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
    • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their NH Hotels & Resorts experience.
    • To develop a close and harmonious working relationship with all hotel departments, to address any problems or complaints made by guests
    • To attend hotel events, daily shift briefings and training to improve professional skills.
    • Receives guests in a friendly and efficient manner. Up sells rooms to optimize revenue and achieve a high average room rate.
    • Checks the daily arrival list / Departure list.
    • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
    • Allocates rooms and issues appropriate keys.
    • Welcomes customers to the hotel.
    • Meets and responds to customer requests for information about the hotel and its surroundings.
    • Arranges for special services requested by the customer.
    • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
    • Arranges fulfilment of customer services by working with O.T.S, /Operators, Bell Staff, Maintenance, Housekeeping, Reservations and Room Service.
    • Follow up and ensure backups for complimentary & upgrade rooms are in place.
    • Handles incoming guest room reservations after office hours.
    • Be aware, at all times, of current room status and room availability.
    • Be fully aware of, and knows how to handle, all current and future hotel promotions.
    • Utilizes yield management to maximize room revenue.
    • Increases hotel revenue by promoting food and beverage alternatives within the hotel.
    • Minimizes loss of revenue by adhering to all established credit procedures.
    • Insures all guests establish credit upon check-in.
    • Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
    • Improves timeliness of cash flow by adhering to established credit and inventory control procedures.

    Qualifications

    • Certificate /Diploma in Hospitality Management would be an added advantage
    • Fluent in English
    • Computer literacy Ms Excel, Word and PowerPoint
    • Hotel Product Knowledge
    • Proficient in all front Office Procedures

    Method of Application

    Use the link(s) below to apply on company website.

     

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