System Controller (4 posts) at Western Cape Department of Health and Wellness

Competencies (Knowledge/Skills):

• Broad knowledge of health service business processes. Appropriate experience in system support for the Integrated Health Solution (IHS), including modules such as Clinicom, AR Billing, Pharmacy Applications, PHCIS, Clinical Documentation, HECTIS, CAReS and ECM. Strong communication skills to manage change processes and engage constructively with colleagues, managers, and stakeholders. Knowledge of system administration, user access management, and master file maintenance. Training and facilitation skills for both end-users and core trainers. Problem-solving skills and business process re-engineering capabilities. High computer literacy (MS Word, Excel, PowerPoint, Teams, OneDrive, SharePoint). Ability to produce accurate system reports and conduct quality control testing of new releases. Competency in health facility systems and processes, supported by relevant knowledge, skills, or work experience within a healthcare facility. Suitable skills in IT service management, system administration, data quality assurance, and end-user support.

Experience:

• Appropriate working experience in Health Information Technology and Health IT Systems. Appropriate experience in training end-users and core trainers on system functionality. Appropriate experience in report writing and the use of tools such as Microsoft Excel, Power BI, and helpdesk systems (e.g., BMC). Appropriate experience in a Health environment will be to your advantage.

Minimum Educational Qualification:

• Appropriate three-year Diploma or Degree (or equivalent).