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  • Posted: Aug 12, 2021
    Deadline: Not specified
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  • What’s with the name “Disruptive IT”? Disruptive IT is a 100% black female owned and managed company. Disruption is a new age way of thinking, shaking up and changing the norm around IT. Our founding members have 15 years of IT and Finance experience; we utilise our extensive experience to empower our clients with a disruptive and cost eff...
    Read more about this company

     

    Systems Engineer (Remedy Helix, Smart Reporting)

    Description

    • To assist the Team Lead in the IT Tools Team with support, engineering and administration of all common software application tools used by IT. The candidate will be responsible for providing engineering and administration on the Incident Management system. The candidate will be part of a team of engineers and administrators, supporting assigned systems, applications, and associated technologies in the enterprise.

    Requirements

    • Grade 12
    • Industry Certification: BMC Certified Developer: AR System 9.x Industry Certification: BMC Certified Administrator: AR System 9.x Industry Certification: BMC Certified Administrator: BMC Atrium CMDB
    • Extensive Experience providing Remedy System administration services
    • Experience supporting large user enterprise environments
    • Experience implementing large scale Remedy-based ITSM solutions. Prior Remedy development experience Years (3-5) X
    • Proven history of incident response, diagnostic activities, Root
    • Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting
    • Experience in a cloud based environment
    • Demonstrated expertise in a variety of application development methodologies and practices from Agile, Waterfall
    • Experience in documenting environment and processes

     

    Knowledge and Skills JOB RELATED KNOWLEDGE

    • Excellent BMC Remedy product knowledge
    • Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations Understanding of the Information Technology Infrastructure Library (ITIL) principles

    JOB RELATED SKILLS

    • Proficiency in configuring the BMC ITSM Suite, and integrated systems
    • Scripting experience Java, C, HTML, CSS, PowerShell, and Bash
    • within and outside of the BMC Remedy System.
    • Ability to ascertain information about current organisational processes and how to go about organising and improving IT Service Management practices based on the feedback.
    • Knowledge of standard security guidelines.
    • Expertise in software development, software testing methodologies, release management and operations processes and standards.

    Method of Application

    Interested and qualified? Go to Disruptive IT (PTY) LTD on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Disruptive IT (PTY) LTD Back To Home

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