Systems Implementation and Support Engineer at Bidvest Bank

Primary Purpose:

• Managing, configuring, maintaining and designing the business-critical IT environment, systems, integration and service components.

Key role in ensuring the continued success of this company's innovative banking software; supporting in-house applications, as well as managing the software release processes.

Minimum Requirements
Qualifications:

• Tertiary Degree / Diploma (BSc Computer Science, B.IT or Informatics related degree would be an advantage)

Experience:

• 7 - 10 years’ experience in IT environment with 5+ years’ experience as Systems Implementation and/or Support Engineer or DevOps Engineer

Duties and Responsibilities:

• Build, Configure and Manage the System Environments
• DevOps and TFS Deployment and Configuration
• Rollout of all Systems in the Bank via Change Control Process
• New Installation and Updating of all Systems in the Bank
• Support and Troubleshooting of all Systems in the Bank
• After Hours Availability for Rollouts
• Rollout Documentation Management
• Version Control Management via SharePoint
• SFTP Design and Administration
• Build & Configure Processes
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues
• Track and resolve implementation issues
• Create solution documentation and provide knowledge transfer/ training
• Provide support, including potentially participating in an on-call rotation for implemented solutions
• Liaising closely with both development and operational teams
• Building frameworks for software and application deployment
• Develop and maintain scalable architecture solutions using Azure
• Ensuring compatibility across different platforms
• Staying on top of industry best practices and trends.
• Configuration Management

Competencies:

• Windows Server IIS, API’s, Web services, website, deployment, configuration and maintenance a required skill
• Experience in Microsoft Windows Server environment
• Working knowledge of operating systems at advanced administration level: Microsoft Windows Server
• Working knowledge of networking and infrastructure
• Good working knowledge of MS SQL and SQL scripting
• Knowledge of the following systems with regards to development/implementation and support would be an advantage :
• DevOps and Team Foundation
• Azure
• Strong experience of providing server application/system support (not desktop) within a Microsoft windows environment
• Effective verbal and written communication skills
• Proactive/ takes initiative
• Capable of working self-sufficiently as well as part of a team
• Business requirement, system analysis and problem-solving ability
• Integration and automation techniques
• Experience of banking/finance products would be beneficial
• Driver’s licence and own transport essential
• Internal Processes
• Basic maintenance of the Bank environments, systems and applications
• Ensuring that all procedures are always adhered to and to ensure rollouts and installs are accurately and correctly processed
• Ensures that environments are running at 100% efficiency
• Enhancements on current processes
• Providing ideas to optimize and tweak installations and maintenance

CUSTOMER CENTRICITY

• Interact with Business and helping them with upholding their systems, inductions and other connections
• Build solid relationships with internal and external customers by being a continuous problem solver for their tech needs
• Collaborate effectively with coworkers and customer team members to define product implementation requirements based on business objectives

LEARNING AND DEVELOPMENT

• Contribution to Teamwork in Department
• Contribution to making the department a great place to work
• Contribution to teamwork (level of teamwork, accountability, delivery, quality, and speed of information shared)
• Effort to forge and maintain quality inter-personal relationships
• Take accountability for the achievement of operational objectives within own area of control
• Support and drive the Business and IT core and strategy values

Personal and Intellectual Capital Development

• Take ownership for driving own career development
• Preparation and signing off training/ skills development plan
• Achievement of objectives/ milestones set out in the development plan
• Development of knowledge base and intellectual property