Systems Support Analyst (JHB) at FlySafair

Description

• Respond to and resolve service desk tickets in line with SLA targets;
• Troubleshoot application errors, performance issues, and user problems;
• Escalate unresolved or complex incidents to the Senior Analyst or Supervisor;
• Perform routine system checks, monitoring, and preventative maintenance;
• Conduct initial analysis of incidents to identify root causes;
• Document issue resolutions and maintain accurate records in the ticketing system; 
• Provide clear and professional communication to end-users regarding system incidents, updates, and resolutions; 
• Offer guidance to users on correct system usage and basic troubleshooting steps;
• Escalate recurring user concerns and highlight training needs to the Supervisor; 
• Provide onsite support for project upgrades and rollouts;
• Support testing activities on upgrades and projects where applicable; 
• Work closely with Senior Analysts, Supervisors, and vendors to resolve escalations;
• Support handover activities from project teams into operations, including testing and documentation;
• Participate in team stand-ups and contribute to continuous improvement initiatives; 
• Basic understanding of service desk practices and SLA management. 

Requirements

• Grade 12 or Equivalent (Essential);
• Diploma or Certificate in IT, Computer Science, or related field (Advantageous); 
• 1 years’ experience in IT or System Support environment (Essential);
• Experience on Support Desk (Essential);
• Willing to work overtime where required;
• Standby duties are required. 

Personal Attributes: 

• Professional;
• Integrity;
• Reliable and dependable;
• Collaborative team player with a proactive mindset. 

Deadline:30th January,2026