Systems Support (Retail) Mr Price Group at Mr Price Group

Job Description

• We’re looking for a software support whiz to add value to our technology team!

Responsibilities

• Ensure a timeous and effective response to first line support queries and problems to resolve issues arising from the use of applications, escalating these where they cannot be resolved.
• Analyse trends in incidents reported and resolved to provide insights to developers and the IT team management on areas of concern or repeated problems within applications or systems.
• Document the process applied and resolution used to resolve incidents to maintain a library of knowledge to be shared with support and IT team management.
• Ensure incidents are resolved as per SLA.
• Ensure User Access to and Master Data in all applications are managed accurately and on a timely basis.
• Proactively review respective applications, systems and processes to highlight and ensure the mitigation of any risks.
• Address risks identified and raised by internal and external audit on a timely basis.
• Ensuring compliance with best practice and standards.
• Build a sustainable working relationship with customers to ensure good customer service.
• Work with both internal and external teams to drive root cause resolution of incidents logged.

Qualifications

• IT Diploma or Degree  
• 2+ years’ working experience with:
• SQL 
• Data & Root Cause Analysis