T1 Support Engineer at Cloud Direct

About the job

This is an exciting opportunity to be part of an international Managed Service Provider (MSP) - we’re looking for an ambitious, energetic Tier 1 Support Engineer to join the rapidly expanding Cape Town office. 

The role offers fantastic growth opportunities – work hard, learn as you go and work your way up the support ladder. You’ll be engaging with a range of internationally based clients, so the ideal candidate needs to be well spoken and an excellent communicator. 

The role itself involves remote support and escalation to the senior support team. As the “front door”, you’ll be representing the business, so the responsibility is on your shoulders to provide a professional and positive first impression whilst ensuring a reliable resolution of customer technical issues when raised via the clients help desk.

Technical Skills

• Minimum 1-years hands on experience in an IT Desktop/Server/Backups support role

• MCSE/MCP/CCNA certification or qualifications are desirable

• Logical approach to problem solving, methodical process follower

• Excellent communicator and inter-personal skills with good time management

• Ability to work effectively under pressure.

• Ability and willingness to learn new technologies & products

• Experienced with backup methodologies and products - Advantageous         
• Microsoft Productivity Suites (Office 2010 – 2016, O365) - Advantageous
• Administration of Microsoft Server 2008 / 2012 - Advantageous         

Administration of Microsoft Active Directory - Essential                     

• Administration of Microsoft Exchange 2013 / 2016 /Online - Advantageous
• Understanding of virtualization technologies - Advantageous
• Knowledge of Microsoft Azure - Advantageous
• Knowledge of monitoring systems (PRTG) - Advantageous
• Knowledge of PSA tools (Autotask, Service Now) - Advantageous
• Knowledge of RMM tools (Kaseya, Labtech, LogMeIn) - Advantageous

What do we offer you?

• Pension contribution

• Health care cash plan

• Birthday lunches

• Fun Fund

• Many more...

This is the perfect opportunity for ambitious individuals to develop their careers with a leading company in the transformational cloud computing industry.