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  • Posted: Nov 11, 2021
    Deadline: Not specified
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  • Ten is the world’s fastest growing concierge company, providing services to private individuals as well as more than 40 global organisations. Our 500+ experts provide travel and lifestyle concierge and loyalty programmes to more than two million members across the globe from 17 offices in 24 languages. Our members are at the centre of everything we do ...
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    Talent Acquisition Manager - EMEA

    Description

    As the business continues to grow, we are looking for a confident, articulate individual, with an eye for spotting exceptional talent, to join our People Team. Using your exemplary spoken communication skills, you’ll effectively sell the benefits of the company, whilst building strong relationships with the heads of departments to understand exactly what they need in a candidate. You’ll source potential candidates from a wide pool of talent – identifying individuals with the skills and experience to thrive in our fast-paced working environment.

    This is a great opportunity for either an in-house or agency Recruiter to transition into a Internal Talent Acquisition Manager role. Working as a TAM, you will be required to work on a diverse array of roles across multiple sectors, it's therefore essential that you are able to work quickly and effectively. You’ll be the first point of contact for many potential employees, so it is of paramount importance that you are able to engage and build relationships with a variety of candidates and stakeholders alike.

    This role covers recruitment for all offices within EMEA, but mainly focuses on hiring into the region’s largest sites (Cape Town, London and Switzerland.)

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    To find out more about Ten, please watch this short video here.

    Responsibilities:

    • Drafting eye catching job adverts and job descriptions

    • Proactively sourcing and selecting candidates from various talent pools

    • Managing candidate application journey via ATS (Workable)

    • Partner with key stakeholders across the business to promote hiring processes and delivery

    • Managing all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviews

    • Networking among potential candidates and selling the benefits of working for Ten

    • To find and address bottlenecks in recruitment processes

    • Design, plan and execute employer branding activities

    • Manage internal application process and referral schemes

    • To assist in managing relationships with external advertising platforms

    • To assist in managing external recruitment agency PSL

    • To stay updated on recruitment market trends relevant to Ten and feed back to key stakeholders

    • Sharing recruitment campaign reports and learnings

    • To partner closely with wider EMEA recruitment team

    • Answering general queries and administration relevant to live campaigns

    Requirements

    • Must be based in Cape Town (If you not based in Cape Town, your application will not be considered)

    • Minimum of 3-4 years’ direct recruitment experience (agency or in-house)

    • Proven experience of managing high volume recruitment campaigns

    • An extremely high level of motivation and drive

    • Exceptional communication skills - both written and verbal

    • Meticulous levels of attention to detail

    • Highly attuned interpersonal skills

    • Confidence and experience in making qualitative decisions

    • Ability to think outside the box and find hard to reach talent

    • Exceptional stakeholder management ability

    • Ideally previous experience hiring for Senior customer/client services style roles

    Benefits

    Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

    All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

    Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

    We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

    Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

    Method of Application

    Interested and qualified? Go to Ten Group on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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