Latest Jobs at Ten Group

Description

As the business continues to grow, we are looking for a confident, articulate individual, with an eye for spotting exceptional talent, to join our People Team. Using your exemplary spoken communication skills, you’ll effectively sell the benefits of the company, whilst building strong relationships with the heads of departments to understand exactly what they need in a candidate. You’ll source potential candidates from a wide pool of talent – identifying individuals with the skills and experience to thrive in our fast-paced working environment.

This is a great opportunity for either an in-house or agency Recruiter to transition into a Internal Talent Acquisition Manager role. Working as a TAM, you will be required to work on a diverse array of roles across multiple sectors, it's therefore essential that you are able to work quickly and effectively. You’ll be the first point of contact for many potential employees, so it is of paramount importance that you are able to engage and build relationships with a variety of candidates and stakeholders alike.

This role covers recruitment for all offices within EMEA, but mainly focuses on hiring into the region’s largest sites (Cape Town, London and Switzerland.)

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Responsibilities:

• Drafting eye catching job adverts and job descriptions

• Proactively sourcing and selecting candidates from various talent pools

• Managing candidate application journey via ATS (Workable)

• Partner with key stakeholders across the business to promote hiring processes and delivery

• Managing all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviews

• Networking among potential candidates and selling the benefits of working for Ten

• To find and address bottlenecks in recruitment processes

• Design, plan and execute employer branding activities

• Manage internal application process and referral schemes

• To assist in managing relationships with external advertising platforms

• To assist in managing external recruitment agency PSL

• To stay updated on recruitment market trends relevant to Ten and feed back to key stakeholders

• Sharing recruitment campaign reports and learnings

• To partner closely with wider EMEA recruitment team

• Answering general queries and administration relevant to live campaigns

Requirements

• Must be based in Cape Town (If you not based in Cape Town, your application will not be considered)

• Minimum of 3-4 years’ direct recruitment experience (agency or in-house)

• Proven experience of managing high volume recruitment campaigns

• An extremely high level of motivation and drive

• Exceptional communication skills - both written and verbal

• Meticulous levels of attention to detail

• Highly attuned interpersonal skills

• Confidence and experience in making qualitative decisions

• Ability to think outside the box and find hard to reach talent

• Exceptional stakeholder management ability

• Ideally previous experience hiring for Senior customer/client services style roles

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

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Description

Do you value expectational customer Service?

Do you enjoy working in a fast paced environment?

If the answer is "Yes" Read on...

3 month fixed-term Contract with a possibility to go Permanent

You will be responsible for efficiently handling EMAIL contacts from members. You will need to engage with the member to understand their needs, interests and requirements in order to promptly complete transfers to the appropriate department. As a member of the front line team you will create outstanding confidence in the service ensuring high levels of member satisfaction with the initial contact with the Ten Group service.

You will be highly expert and knowledgeable about the full range of services offered by Ten and will use your superb communications skills to speak to members in a way that is beneficial for the member and sustainable for the business.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities

• Be available to receive emails from members. Identify the purpose of their contact and respond and/or transfer the enquiry to the relevant team as appropriate.

• Identify members with specific and current requests and efficiently transfer them to the appropriate specialist in the right team.

• Engage with members and get to know them so you can better understand their needs, interests and requirements to best handle their enquiry.

• Ensure members are fully aware of the range of services we offer and identify those that are particularly relevant to them.

• Gather feedback from members on their experience of the service and ensure that it is reported appropriately to the correct department.

• Participate in specific strategic campaigns across the business.

• To promote a certain offer/benefit to the member who has been targeted for a specific reason.

• To educate the member on other areas of the service where appropriate so that they maximise their use of the service

• To grow your knowledge of one (or more) specialist areas of our business so that you can display your expertise and add value to the member’s experience.

Requirements

Skills / Qualifications

• At least 1 - 3 years' of relevant work experience

• Excellent email / phone etiquette with combination of excellent verbal, written, and interpersonal skills

• Passionate about engaging with members

• Administration and planning

• Computer literacy - Word, Excel, PowerPoint, Outlook

Competencies

• Strong planning and organisational skills

• Results orientation

• Member focus

• Adaptability

• Team work

• Initiative and Pro-activity

• Attention to detail/accuracy

• Positive Outlook and Self-Confidence

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Preference will be given to candidates in alignment with the employment equity plan of the organization

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.