Talent & Culture Manager at Accor Hotel

Job Description

• We are seeking a proactive and people-focused Talent & Culture Manager to lead all aspects of Talent & Culture at our luxury lodge in a remote, conservation-driven environment. This pivotal live-in role will be responsible for driving recruitment, employee development, labour relations, and compliance, while building an engaged, inclusive workplace that reflects our values of locality, sustainability, and excellence in service.
• The ideal candidate will be hands-on, culturally aware, and passionate about working in a diverse, remote setting where people are at the heart of the guest experience.

Duties and Responsibilities

Talent Acquisition & Onboarding

• Oversee the end-to-end recruitment process, from job posting to selection and onboarding, with a focus on local community hiring and skills development.
• Ensure a smooth, welcoming onboarding experience for new hires and seasonal staff, tailored to remote lodge operations.

Employee Relations & Compliance

• Act as the main point of contact for all employee-related matters, ensuring a fair, supportive, and legally compliant workplace.
• Manage employee relations issues with discretion and professionalism.
• Maintain full compliance with local labour laws, employment regulations, and lodge policy.
• Support disciplinary and grievance processes with consistency and documentation.

Training, Development & Performance

• Lead lodge-wide performance management cycles, including appraisals, coaching, and feedback.
• Coordinate and implement training programs in partnership with department heads to upskill staff and foster continuous learning.
• Identify leadership and succession opportunities to grow talent from within.

Organizational Culture & Engagement

• Promote a positive, respectful, and inclusive workplace culture, aligned with the lodge’s mission and brand values.
• Plan and execute staff engagement initiatives, wellness activities, and recognition programs.
• Partner with operations leaders to ensure staff morale remains high during peak and off-peak periods.

Administration & Reporting

• Maintain accurate and confidential employee records, contracts, leave tracking, and disciplinary records.
• Prepare monthly HR reports and insights for senior leadership.
• Monitor and advise on HR policies and procedures, updating as required.

Qualifications

• Bachelor's degree in Human Resources or related field, with minimum 3 years' experience in an HR generalist role
• Strong knowledge of South African labour law and HR compliance standards
• Excellent interpersonal, communication, and conflict resolution skills in English (additional languages advantageous)
• Demonstrated success in managing diverse teams in multicultural environments
• Highly organised with ability to handle sensitive situations diplomatically
• Comfortable living and working in a remote lodge setting
• Passion for hospitality and purpose-driven work preferred