Team Lead: Collections at Educor Holdings

Job Description
 
Educational Requirements:

• Matric
• At least 1 year experience within a supervisory role
• At Least 2 years’ experience in a call centre environment
• Computer proficiency: MS Outlook MS Word, MS Excel and internet explorer
   

Duties and Responsibilities:

• To provide supportive and motivational environment for collections clerks to achieve their targets
• Supervision of collections Agents and ensuring direct reporting lines are trained and working efficiently
• Ensure productivity targets are achieved
• Staff supervision
• Manage the daily operations of agents including productivity and rand value

Qualifications
Educational Requirements:

• Matric
• At least 1 year experience within a supervisory role
• At Least 2 years’ experience in a call centre environment
• Computer proficiency: MS Outlook MS Word, MS Excel and internet explorer