Team Lead: Digital Technology (South Africa) at Genesis Analytics

Purpose of the role

• A senior executive is sought to establish and lead a multidisciplinary digital service delivery capability in support of South Africa’s government-wide service delivery transformation. The role includes possible placement in a government department.
• The role is focused on driving real, end-to-end delivery of priority digital service initiatives, strengthening institutional delivery capability, and enabling the effective re-use of shared digital building blocks to improve public services.

Role context

• The successful candidate will lead a dedicated delivery capability of approximately 10 multidisciplinary professionals spanning product and service delivery, user-centred design, technical integration, and data and delivery analytics, organised into multidisciplinary delivery teams.
• The role is intentionally institution-agnostic, designed to operate across government environments as delivery priorities evolve and longer-term institutional arrangements are finalised. For operational effectiveness, the role will be embedded within a primary host government department to support clear reporting, accountability, and governance

Requirements
Key responsibilities

Establish and operationalise digital service delivery capability

• Stand up and operationalise a high-performing digital delivery capability, including operating model, governance arrangements, and delivery cadence.
• Ensure delivery readiness across people, processes, tools, and supporting resources.
• Put in place clear accountability and decision-making arrangements appropriate to complex public-sector environments.

Lead and manage multidisciplinary delivery teams

• Recruit, onboard, and lead multidisciplinary teams spanning product, delivery, design, and technical roles.
• Provide full people and performance management, including coaching, capability development, and accountability for results.
• Foster a delivery culture grounded in user-centred design, evidence-based decision-making, and execution discipline.

Deliver priority digital and service-transformation initiatives

• Lead end-to-end delivery of high-impact service delivery initiatives, from problem definition through to implementation and adoption.
• Enable effective integration and re-use of shared digital building blocks, avoiding duplication and fragmentation.
• Work alongside institutional counterparts to ensure solutions are adopted, sustained, and scaled.

Build institutional delivery capability

• Model modern digital delivery practices and support capability transfer through embedded delivery and mentorship.
• Codify standards, playbooks, and reusable approaches that strengthen system-wide delivery capability.
• Ensure delivery efforts strengthen institutions rather than creating parallel structures.

Governance, reporting, and stakeholder management

• Provide clear, decision-useful reporting to senior stakeholders.
• Manage delivery risks, interdependencies, and bottlenecks that could undermine pace or credibility.
• Support longer-term institutionalisation and sustainability planning through operational insight.

Key performance areas

• Delivery of priority digital and service initiatives to time, quality, and adoption targets.
• Demonstrable re-use of shared digital capabilities across initiatives.
• Fully staffed, functional, and high-performing delivery teams.
• Effective stakeholder coordination and delivery governance.

Minimum requirements

• A relevant postgraduate qualification (e.g. Computer Science, Information Systems, Engineering, Public Administration, or related field).
• Senior leadership experience leading complex, multidisciplinary delivery teams. 
• Proven track record in establishing or scaling delivery capability in complex institutional environments. 
• Strong people management, performance management, and organisational leadership experience. 
• Demonstrated ability to navigate multi-stakeholder, politically sensitive environments. 
• Experience in digital transformation, service delivery reform, or large-scale public programmes will be a strong advantage

Core competencies

• Strategic and operational leadership
• Strong delivery and execution focus
• People and performance management
• Stakeholder engagement and judgement
• Systems thinking and problem-solving
• Resilience, integrity, and adaptability