Team Lead Fraud at Betway Africa

• As a Team Lead Fraud, you’ll be supporting the delivery of a high-quality service within the Risk and Fraud function, investigating incidents of fraud, managing a team of fraud investigators, and ensuring compliance with relevant regulations and organisation policies. This will help us stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

People Management

• Promote best practice and provide leadership and guidance to the team
• Lead, manage, motivate, and develop the team of Fraud Investigators to ensure that KPIs are met
• Responsible for effective people management in terms of development, performance onboarding, and productivity
• Responsible for leading weekly team meetings and ensure deliverables and deadlines are met as per business priorities
• Manage productivity and misconduct related matters, whilst focusing on team progression, growth and development
• Ensure sufficient coverage of team members to manage the workload, including all leave allocations
• Manage the leave of team members on the relevant system

Upskilling

• Provide feedback, coaching, training, and development to optimise performance of all team members
• Work with individuals to identify training and development needs with the aim of building a high-performing team
• Provide guidance to fraud investigators and other staff members to ensure consistent and thorough investigations of fraud allegations

Escalation Management

• Be available to risk and fraud teams and other departments in the organisation in relation to Fraud queries that require urgent delegation and escalation to be resolved in a timely manner
• Ensure that operational issues are logged with IT while keeping stakeholders updated

Risk and Fraud Management

• Develop and implement effective anti-fraud strategies, policies, procedures, and controls
• Monitor and investigate fraud related concerns on all markets in accordance with applicable laws and organisation policies and provide possible solutions
• Stay abreast of any changes that may influence fraud processes and updates staff with operational changes and processes
• Monitor and proactively seek to enhance chargeback monitoring and management solutions

Reporting

• Prepare comprehensive reports of findings and recommendations for improvements to internal control systems
• Provide accurate information for routine audits and ensure that weekly and monthly reports are delivered within deadlines at a high quality to the relevant stakeholders
• Report suspicious behaviour identified and provide assistance with the preparation of stakeholder and management reports involving data on team performance, markets and products, and fraud incidences

Relationship Management

• Establish and maintain effective working relationships with internal and external stakeholders to develop operational and strategic anti-fraud training programs and investigations
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies