Team Lead - Polokwane at Road Accident Fund

Key Performance Areas

To ensure effective and efficient human resource management

• Effective and efficient supervision of sub-ordinates.
• Ensure that units are capacitated appropriately.
• Attend quarterly site visits of all Community service centres.
• Identity and ensure sufficient training and development of the teams.
• Ensure that good employee`s relations are maintained.
• Provide on-going support and coaching for employees.
• Ensure that all employees have entered signed performance contract agreements.
• Conduct employee review assessments.

To ensure implementation of continuous improvements initiatives to enhance service delivery

• Research, analyse and evaluate new service delivery methods procedures and techniques.
• Ensure the application of rules and procedures to ensure high level of activity.
• Ensure the daily targets are accomplished.
• Ensure that work related problems are resolved expediently.

To provide report on the performance of the team

• Monitor and manage performance of the Community Service centres within region.
• Prepare weekly and monthly reports to management.
• Set operational goals and targets for the team.

To ensure adherence to corporate governance within the team

• Ensure consistent application of policies and procedures within the team.
• Ensure that the usage and allocation of resources within the section is in line with the PFMA.

To promote good working relations with stake holders.

• To engage regularly with external and internal stakeholders.
• Take overall accountability for the Community service centres in the province.
• To foster and enhance liaison between CSC office, supervisor and Team Lead, as well as to facilitate the relations and interaction between Originations Manager and the CSC office.

Qualifications and Experience

• NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
• Relevant 5 years’ relevant experience of which 2 years has been on a supervisory level.

Technical and behavioral competencies required

• Computer literacy.
• Stress management.
• Perseverance.
• Professionalism.
• Honesty and integrity
• Assertiveness.
• Results orientation.
• Communication skills (verbal and non-verbal)
• Interpersonal and listening skills.
• Customer service orientation.
• Decision making.
• Problem-solving skills.
• Analytical thinking.
• Emotional intelligence.
• Report writing skills.
• Organisational resilience
• Communication
• Team resilience
• Network and alliances
• Personal Mastery
• Judgement and decision making
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus