Team Lead: Technical Assessing (KZN) at Telesure Investment Holdings (TIH)

JOB PURPOSE

Support the claims handling philosophy and supply strategy, mitigate risk of vehicle spend (quantification, identification, and validation of vehicle). Ensure all services are delivered against agreed service and functional standards.

Requirements

RESPONSIBILITIES

Operations Management

• Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/ or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to rectify non-conformance and variances within the team as a high priority. Report, resolve and escalate issues as appropriate.

Internal and External Client Relationship Management

• Build effective working relationships within the internal and external stakeholders, delivering high-quality professional services to support in delivering business strategy and plans.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information, and problem-solving recommendation to achieve the required operational results.

Insights and Reporting

• Contribute to the preparation of various data and analytics reports. Identify practices for improvement and make recommendations to functional Business Manager for consideration. Collect and submit reports specific to team data as part of the Management Control System.

Work Scheduling and Allocation

• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant 3-year Business or insurance industry related degree / diploma in management (Advantageous)

EXPERIENCE

General Experience

• 5 or more years’ experience in an Assessing or estimating of motor vehicles (Essential)
• 2 years’ experience in claims and policy services environment (Advantageous)

Managerial Experience

• 2 or more years management experience (Essential)