Team Leader: Account Maintenance at Capitec Bank

Purpose Statement

• To lead the team to ensure an efficient and streamlined service support unit in relation to the account maintenance focusing on sustainable value, optimal productivity and end-to-end customer satisfaction.

Experience

Minimum:

• 5 years’ experience in a banking environment with some leadership or management experience

• Leading or providing oversight of a process/detail/administrative team in a regulated environment

• In an environment which required validating work 

• Stakeholder engagement

Ideal:

• 2 – 3 years team leader/ supervisory experience

• In an environment where FIC regulations are imperatives

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

• National Certificate in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Accounting - Financial Accounting or Banking

Knowledge

Ideal:

• Financial systems & procedures

• People management practices and principles

• Business acumen

• Stakeholder engagement

• Banking/ Financial Services landscape and products

• Customer service principles and practice

• Business communication and presenting of information

• Delegation and conflict management

Ideal:

• Capitec Bank environment and products

• Rules relating to Bankserv, PCH, SARB and all legislative requirements

• Computer literacy: MS Office Suite (intermediate), Call Centre system & reporting, BaNCS, Debit Card (Postilian), Credit Card Prime & On-line systems

Skills

• Planning, organising and coordination skills

• Attention to Detail

• Interpersonal & Relationship management Skills

• Leadership Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Leading and Supervising_Maintaining Objectivity

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Planning and Organising_Managing Resources

• Leading and Supervising_Developing Talent

• Working with People_Sharing Information

• Adapting and Responding to Change_Adapting to Change

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Leading and supervising_Utilising Feedback

• Adapting and Responding to Change_Acting as a Champion for Change

• Working with People_Resolving Conflict

• Working with People_Adapting to Others

• Working with People_Showing Caring and Understanding

• Deciding and Initiating Action

• Adapting and Responding to Change

• Leading and Supervising_Assembling Talent

• Leading and supervising_Inspiring and Motivating Others

• Presenting and Communicating Information

• Adapting and responding to change_Working with Diverse Populations

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Planning and Organising

• Leading and Supervising

• Working with People_Teaching

• Working with People_Demonstrating Appreciation

• Planning and Organising_Coordinating Project Activities

• Leading and Supervising_Managing Performance

• Adapting and Responding to Change_Supporting Change

• Presenting and Communicating Information_Communicating Effectively

• Working with People_Demonstrating Self-Insight and Awareness

• Working with People_Attentive Listening

• Working with People_Building and Supporting Teams

• Deciding and Initiating Action_Acting Decisively

• Working with People_Assessing and Understanding People

• Working with People_Managing from a Distance

• Working with People_Supporting Coworkers

• Deciding and Initiating Action_Making Accurate Judgments and Decisions

• Leading and Supervising_Delegating Responsibility

• Planning and Organising_Driving Projects to Completion

• Presenting and Communicating information_Presenting and Public Speaking

• Adapting and Responding to Change_Working with Ambiguity

• Deciding and Initiating Action_Demonstrating Initiative

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Planning and Organising_Prioritising and Organising Work

• Working with People

• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record