Team Leader, Branch at Standard Bank Group

Job Description

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: NQF Level 6 and above FAIS Qualification

Experience Required

• Client Coverage
• Personal and Private Banking
• 5-7 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)