Team Leader - Claims at Discovery Limited May, 2025

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- Team Leader - Claims at Discovery Limited
Posted: May 6, 2025

Expires: Not specified

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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Team Leader - Claims
- Job Type Full Time
- Qualification Matric
- Experience 5 years
- Location Gauteng
- Job Field Insurance
Key Purpose
- To lead a building and/or non-motor team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.
Areas of responsibility may include but not limited to
- Full line management function within scope of role
- Reporting to MANCO on Ops dashboard and team stats
- Escalated query handling form various stakeholders
- Reporting to various stakeholders on team performance
- Call quality audits on own teams
- Call coaching
- Goal setting per advisor
- Monthly 1:1’s and performance discussions
Education and Experience
- Matric (Essential)
- 5 years’ minimum short term insurance claims experience (Essential)
- 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
- Degree (Advantageous)
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Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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Team Leader - Claims at Discovery Limited

Team Leader - Claims

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Team Leader - Claims at Discovery Limited

Team Leader - Claims

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