Team Leader Coach - Corporate Services - Sasolmed at Discovery Limited

Key Purpose

• To manage, guide and coach a team of consultants to provide excellent service deliver and quality through Sasolmed Service Standards.

Key Outputs

• Manage a team of 12-14 staff members
• Develop, coach and motivate the Corporate Team to excel in performance and service delivery
• Responsible for the performance management of staff
• Build the team and identify talent
• Ensure that the service levels are maintained
• Handle the administrative functions required
• Identify quality issues and take corrective steps by actioning quality trends
• Responsible for doing call assessments and resolving escalated calls
• Relationship building with internal and external clients to achieve objectives
• Quality audits on all information captured on DNA
• Available to work overtime when required

Competencies

• Behavioral Competencies
• Behavioral
• Deciding and initiating action
• Persuading and Influencing
• Planning and Organizing
• Delivering Results through others
• Integrity and trust
• Analytical Ability
• Diversity Management
• Adapting and Responding to Change
• Strategic Thinking
• Achieving personal work goals
• Written Communication

Knowledge

• Discovery Health systems
• Function specific experience

Skills

• Time Management
• Verbal and written communication
• Numeric

Qualifications & Experience

Essential

• Matric
• Intermediate MS Office Knowledge
• Minimum 12 months customer service experience

Advantageous

• Relevant tertiary qualification