TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.
Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
Read more about this company
Schedule Attendance: Ensure team attendance aligns with the provided schedule, promoting a healthy work-life balance.
Schedule Adherence: Encourage adherence to the Workforce Management (WFM) schedule and provide necessary support.
Productivity: Achieve departmental targets by maximizing team productivity through effective people management processes, including Performance Management and coaching.
Employee Experience: Maintain a positive work environment and professional customer experience, enhancing job satisfaction and team engagement.
Customer Experience: To make sure that the team maintains all-around professional customer experience to achieve the desired outcome in line with departmental standards.
Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders.
Compliance: Ensure team compliance with legislation, policies, and procedures, aligned with departmental standards.
Development: Foster team growth by providing ongoing training and development opportunities to enhance skills.
Qualifications and Experience:
Matric - Essential
Contact Centre Certificate or equivalent - Desirable
6 months Supervisory Experience (Contact Centre experience)
1-2 years Management Experience
Retail experience
Computer Literacy (Microsoft office)
Relevant system knowledge (Vision. Odyssey. Alpha etc)
Gmail
Yahoomail