Team Leader Data Management – REF: JW388EX/2024 at Johannesburg Water

PURPOSE 

Responsible for all admin duties pertaining to meter reading device management e.g., installing, replacing, updating, and removing device.

 KEY RESPONSIBILITIES 

• Plan and direct employee development, performance management and programmes, identifying training needs of subordinates and compile and their PDP’s, ensure that staff has the capacity to effectively provide and deliver services according to identified needs and planned programmes.
• Provide support to the City of Johannesburg by validating the removal and replacement of meters on the billing system as per source documents received from the Depot, Unaccounted for Water (UFW) and Meter Reading, identify problem areas and implement corrective measures, ensure equipment and resources are correctly utilized.
• Attend to disciplinary hearings by presenting and investigating cases, allocate work to staff, develop and monitor performance contracts and appraisals for each staff member and coaching where necessary, assist staff in solving their work related problems as well as referring them to relevant departments for assistance, ensure and confirm that staff report all related problems to relevant depots within 60 days, ensure staff feedback sessions are conducted at regular intervals to address areas of concern and improvements on billing.
• Communicate with difficult consumers who have escalated them with management, arrange and chair regular meeting with City of Johannesburg management to feedback on the maintenance of data on the billing system and to address any shortfalls, accurately report the performance of the Data Management team on a daily, monthly, and annual basis, audit work reported to the depot to ensure subordinates captured data correctly.
• Plan direct employee development, performance management and programmes.
• Review targets to ensure achievement of objectives.

JOB REQUIREMENTS

Essential qualifications and experience:

• Grade 12 or relevant NQF 4 Certificate
• 5 Years data management experience in any of the following fields: Account management, Billing and revenue, Customer Liaison, Credit control and refunds, Meter Reading Maintenance, Data updates and Service adjustments, of which 2 years must be at supervisory level.
• Proven knowledge of Microsoft Office packages (Word and Excel)
• Valid driver’s license.