Team Leader, Distribution at Thermo Fisher Scientific

About the job

Responsibilities:

• Own the storage and Distribution process of all prepared media products to customers.

Responsible for the distribution budget as set by the site leadership.

• Resolve distribution issues with customers and external couriers.
• Implement and lead service level agreements with customers, in accordance with company guidelines, to optimize service, quality and cost.
• Develop and drive cost reduction/productivity programs consistent with the objectives set by the site leadership.
• Manages and coordinates internal and contracted delivery schedules to ensure timely delivery to customers.
• Establishes common benchmarks and conducts regular reviews of distribution processes to ensure standard methodologies are driven.
• Develop, implement, and track programs for improving quality of service, delivery performance, and total cost to ensure that performance standards are met.
• Create business processes around customer evaluation outcomes and risk management.
• Represent the Distribution Department at internal meetings, Divisional meetings and Supplier meetings.
• Providing meaningful and timely reports about Key Performance Indicators at all Tier meetings
• Provide support to Global Category Management projects.
• Lead distribution involvement in the site’s CAPA process.

Other Job Requirements:

• Own staffing, development and performance management including coaching, training and qualification of department teams to ensure the acquisition of all vital skills to operate, maintain, changeover and troubleshoot equipment autonomously in a safe and quality manner.
• Role-model the Thermo Fisher Scientific 4i Values and Operations Competencies and use as a day-to-day guide in decision making within your department.
• Use all available resources to set and achieve your department goals.
• Take accountability for the results of the department, and responsibility for the decisions made during all shifts. Hence, you must ensure that any clerks and assistants are clear on role - their individual responsibilities, operating principles, and that the operating systems are followed and always maintained.
• Establish and maintain the standards for your department for safety, quality, appearance, attendance/cover, and other operating systems. Personally, role model implementation and execution of the systems and standards in your department teams to ensure full implementation of the daily cycle with all associated operating systems.
• Set daily direction for your departments by optimally leading and/or partaking in tiered meetings and review. This will include, but is not limited to:
• Reviewing daily results to establish gaps and priorities.
• Develop and implement daily plans to close-out gaps/problems and implement systems to deliver goals.
• Lead troubleshooting to establish and address root-causes.
• Learn from daily activities to calibrate and develop your and Team members.
• Ensure effective communication and relay collaboration within.
• Most importantly, you must empower the individuals within department, and develop them into a strong, autonomous and engaged team:
• Create an environment that encourages individual and team growth.
• Set clear, comprehensive expectations, set an example, provide meaningful, timely feedback about performance, train and coach to continuously improve individual performance and business results.
• Learn by doing and guide by example and promote ‘Review and learn’ approach at individual, team and department levels.
• In the above effort, focus on coaching, calibration and development of any direct reports.

Minimum Qualifications:

• Bachelor of Science/diploma in Logistics Management or similar relevant qualification
• Demonstrated ability in Pastel Partner

Minimum Experience Level:

• Minimum 5 years experience of coordinating distribution, process change, best practice procedure and process development

Skills and Attributes:

• Demonstrated ability to take initiative and exercise astute business judgement to drive performance.
• Ability to coach and mentor other people and influence direction.
• Ability to communicate sophisticated issues in an easy-to-understand manner.
• Strong Project Management Skills, including the ability to initiate projects.
• Drive for Results - High level of technical and leadership skills and the ability to train/mentor others.
• Decision Quality - Attention to detail and a systematic approach.
• Role Model Leader – Hands on approach and flexible demeanour to daily work/responsibilities, ability to lead by example.
• Problem Solving -Effective in technical and organisational troubleshooting to root cause.
• Communicates Openly - able to communicate effectively within and between teams and is effective in giving and receiving/acting upon feedback.
• The ideal candidate for this position will need to be self-starting, focused on developing their personal and technical skills and should also be able to demonstrate the following leadership skills/capabilities:
• Creating collaborative relationships by developing strong work relationships, displaying integrity and building trust
• Delivering consistent results by being willed to take action, demonstrating organisational agility, planning effectively and setting priorities.
• Navigating complex challenges by understanding/troubleshooting issues, setting clear priorities and direction, involving and aligning internal and external resources.
• High Commitment to engaging teams and building talent within the organisation.
• Excellent oral and written communication skills to both internal and external customers
• Good knowledge & understanding of the processes of Microbiology Division Operations, including the processes that leads up to and follows the distribution process.
• Extensive knowledge of Pastel and/or SAP applications and its wider capabilities for distribution activities
• Excel user with a good depth and application of knowledge
• Experience in leading people within a production/operations environment
• Role Model Leader– Hands on approach and flexible attitude to daily work/responsibilities,
• ability to lead by example

Competencies Linked to Core Behaviors:
Puts the Customer First

• Establishes and maintains effective customer relationships.
• Acts with a sense of urgency in meeting customer needs.
• Identifies opportunities to improve performance; identifies and acts on customer improvement opportunities; builds a customer centric mentality.
• Designs internal processes with customer in mind.
• Analyses customer needs across the business unit/function.
• Anticipates customer needs and opportunities and acts appropriately.
• Analyses market and industry trends to identify emerging customer needs and opportunities.
• Be Responsible For Your Results
• Willingly accepts responsibility for actions taken.
• Successfully deals with all issues and outcomes as a result of this accountability.
• Find a Better Way Everyday
• Uses meticulous logic and methods to solve difficult problems with effective solutions.
• Probes all possible sources for answers.
• Can see hidden problems.
• Is excellent at honest analysis.
• Looks beyond the obvious and doesn’t stop at the first answers.

Competencies Linked to Leadership behaviours:
Develop impactful Teams

• Seeks out opportunities for personal development; sets individual development goals.
• Gives timely honest, specific, and constructive feedback.
• Inspires and recognises performance that goes above and beyond.
• Proactively encourages and assists employees with skill and career development and creates compelling development plans.
• Provides ongoing feedback.
• Create Successful Work Environment
• Champions a learning environment where employees are encouraged to take acceptable risks.
• Inspiring Others
• Creates a climate in which people want to do their best.
• Can empower many kinds of direct reports and team or project members.
• Can assess each person’s hot button and use it to get the best out of him/her.
• Pushes tasks and decisions down.
• Empowers others.
• invites input from each person and shares ownership and visibility.
• Makes everyone feel their work is important.

Move Strategy to Action

• Enjoys working hard; has a strong instinct to act and full of energy for the things they sees as exciting.
• Not fearful of acting with a minimum amount of planning; seizes opportunities.