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  • Posted: Feb 10, 2020
    Deadline: Not specified
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    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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    Team Leader

    Role Purpose

    • To manage allocation and quality of work within area of responsibility.

    Responsibilities

    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
    • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
    • Comply with governance in terms of legislative and audit requirements.
    • Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
    • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
    • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
    • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
    • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.

    Additional Requirements: 

    • NQF Level 6 and RE5
    • Experience in managing a sales team
    • Commercial lines experience 

    It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.

    Qualifications and Experience

    • Grade 12
    • 2 years related

     

    Method of Application

    Interested and qualified? Go to FNB South Africa on www.linkedin.com to apply

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