Team Leader at Hollard Insurance

Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution, northern Region (Pretoria).  We are looking to recruit a Team Leader - Claims

Role Objectives

• The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members.
• Create an environment of trust, open communication, creative thinking and drive high performance.
• Ensure all technical aspects for claims settlement are adhered to
• Contribute to the growth and profitability of Hollard
• Ensure strong working relationships between all stakeholders

Key Responsibilities:

• Ensure that the Performance Management process is followed and that the culture of performance management is driven daily
• Ensure that all claims matters are handled within agreed SLA’s by partnering with line leaders and employees
• Ensure estimates reserved are correct and reviewed quarterly, report on large movements, ensure files are complete at settlement, and communication to underwriters is in place on reviewing policies post loss. Auditing of branch and mandate brokers, ensure claims are paid in accordance with policy cover.  Identify multi claimants and bad risks. Manage day to day claims handling, processing of claims, controlling of registers, authorisation of claims payments, compliance with SLA’s, diary management, quantum, recoveries, salvage and third parties and secure proper claims maintenance
• Ensure that all claims received are evaluated and investigated in order to prevent possible leakage to the company in the settlement of claims. Ensure the accurate and flawless assessment of claims
• Assist with change management initiatives when required
• Maintain good stakeholder management including one on one discussion, conference calls, and meetings with internal and external stakeholders

Required Knowledge and Experience    

• Sound understanding of commercial and industrial short term insurance with at least 5 years’ experience – supervisory experience.

Educational Requirements    

• Matric/Grade 12
• Management/ Leadership qualification required
• NQF 6 Insurance Qualification advantageous
• RE advantageous

Closing Date: 16th, March 2022