Hot Jobs at Hollard Insurance -(20 Positions)

Job Advert Summary    
The Solution Designer is tasked to proactively communicate and collaborate with internal business units and external business partners to analyse information needs and functional requirements. It requires working with stakeholders to understand their needs and goals and translating those into definitions, scenarios, and quality of service requirements. This role is also responsible of managing expectations of the system functions, representing the user experience and looking out for the interests of the users and sponsors of the various projects. The Solution Designer is also responsible to design the appropriate solution to ensure functional and technical fit with the target application and to coordinate with the Architects where necessary, as well as to advise the business of the proposed solution as well as documenting such solutions. This role will have the overall responsibility of solution design for the various solutions following accepted SDLC standards. This role will also entail maintaining up to date documentation for related application tools for project reference and will act as a subject matter expert of the key applications used by the business. Overall the final solutions delivered must be of a world class quality and considered as industry leading. This role will focus on new change requests submitted for deployment and will include managing the change throughout the SDLC, coordinating with the respective teams required for successful deployment

KEY RESPONSIBILITIES

• A Solution Designer is an excellent communicator and feels comfortable interacting with stakeholders at various levels. His/her primary priority is increasing the velocity of change combined with enhancing customer experience by proper facilitation of solution design knowledge between users, development teams, and testing teams
• Increase velocity of change
• Help promote use of digital services (quoting tools, Pet Portal, digital fulfilment, eClaims, etc) by understanding all the relevant applications and business processes as well as the business challenges and requirements
• Support our brand partners by ensuring a clear understanding of their key objectives and challenges
• Support the completion of projects from a solution design perspective
• Ensuring all changes to systems and applications are well defined through solid business requirements (functional and non-functional) and solid solution design by applying industry standard solution design principles
• Vendor management. Engage with our vendors to assist with delivery, management and tracking of requests and managing priorities
• Allow the business to progress with their objectives and KPI’s by supporting them with industry standard solution design principles
• Define and maintain a continuous improvement philosophy for your domain which supports both technology and business strategy, including
• Delivering an exceptional customer experience
• Driving simplicity and efficiency
• Highly available, stable and scalable services
• Constantly follow up on international trends and practices concerning solution design as well as local insurance industry groups
• Providing application and solution functional knowledge to solve complex business challenges
• Build strong relationships and work collaboratively to strengthen business requirements across all business units and to our external partners
• Providing functional training and knowledge sessions to the IT team
• Support the quality and manage expectations in creating, modifying and/or following existing processes related to solution design
• Contribute towards risk awareness and risk management initiatives
• Is either a pet parent or a parent advocate that can step into our customers’ shoes whenever providing support in the form of business processes, requirements gathering, solution design and/or recommending insights
• Manage change requests allocated to IT throughout the SDLC
• Gain a sound understanding of all application systems critical to the business

Required Knowledge and Experience    
Essential

• The ability to work with stakeholders to identify objectives, opportunities, and potential benefits available and explain or translate complex models and findings to business stakeholders with the ability to influence and champion change
• Well-developed commercial, financial management and communication skills; communicating across a diverse range of stakeholders, in written and verbal forums
• Experience working with Agile Software Development life cycle
• Results oriented
• Understanding and application of change management principles
• Work autonomously and as part of a team
• Ability to work on and deliver multiple initiatives concurrently
• The ability to work within and apply structure to an unstructured environment
• Gathering and documentation of business requirements, functional specifications and non-functional specifications
• Providing world class solution designs by following solution design principles
• Define solution designs to meet the identified business requirements.
• Develop and implement project communication plans, user training and other activities associated with change management.
• Advocating and driving the need for internal change towards industry best practice across the entire SDLC
• Mentoring and up skilling of junior staff

Desirable

• Administrative skills in Jira, such as, Creating Workflow and Screen schemes, Project and board setup, Writing JQL Queries, etc
• Excellent project management and organizational skills
• Ensure teams are formed with the right mix of resources to ensure backlogs can be successfully completed, and ensuring rotation occurs to maximise knowledge management, diversity of work, and staff satisfaction

Educational Requirements    

• Strong solution design skills
• Specific exposure to the Insurance domain
• Knowledge and skills in process re-engineering
• Experience working in geographically distributed teams
• Strong understanding of agile Scrum practices (e.g., sprints, estimation, prioritization, burndown tracking, release planning/scoping) and the Full System Development Life Cycle (SDLC)
• Degree graduate with relevant degree in IT

Closing Date: 19th, March 2022

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Job Advert Summary    
This role is involved in all stages of the software development lifecycle of PetSure which incorporates gathering and analysing business requirements, reacting to outages, and facilitating the entire deployment process of software packages on the Underwriting platform. This role also collaborates with business stakeholders to refine, test and investigate programs to meet business needs as well as coordinate with third party vendors in the achievement of business and innovation initiatives

With a bachelor's degree and 3+ years of experience in a related field, the candidate will have and understanding and experience in standard concepts, practices, and methods within the specific field. This role relies on experience and judgment to reach the required objectives as well as a certain degree of creativity and latitude thinking

KEY RESPONSIBILITIES

• Understanding of PetSure’s environments, technology, and operating processes
• Work with existing Technical Lead and other teams to understand business requirements
• Coordinate the business change request to PetSure vendors
• Work on enhancements to existing systems and new projects by means of system configuration
• Facilitate the package deployment from lower environments to the production environment
• Development of detailed deployment procedures
• Configure, test, and implement business change requests
• Perform root cause analysis and provide recommendation to resolve system issues
• Collaborate with the onshore team to ensure SLAs are met
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
• Compile timely, comprehensive and accurate documentation and or reports as requested
• Possess strong problem solving and decision-making skills while using good judgment
• Multi-task and change from one task to another without loss of efficiency or composure

Required Knowledge and Experience    
PRE-REQUISITE ATTRIBUTES

• 3+ year experience in a similar role
• To have at least a bachelor's degree in information technology, as well as broad experience with computer systems and applications or equivalent
• Background in both Business-As-Usual and Project based work

Desirable

• Agile delivery Scrum or variation using tools such as JIRA
• Experience working with an onshore team and multicultural environment is a plus
• Previous experience in fintech and/or Insurance industry

Educational Requirements    
Experienced in:

• CAL Programming
• Excellent understanding of SQL
• General Programming Skills
• Analysing Information
• Software Design
• Software Debugging
• Software Documentation
• Software Testing
• Problem Solving
• Teamwork
• Software Development Fundamentals
• Software Development Process
• Software Requirements

Closing Date: 19th, March 2022

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Job Advert Summary    
Hello…an exciting new opportunity has just become available in our Hollard Life Solutions, IT. We are looking to recruit a Test Analyst.

• To provide quality assurance on IT development by ensuring that all software deployments are as per business requirement specifications.
• Review business and functional requirement specs
• Extract all testable requirements and identify issues in the specifications
• Create and maintain test cases and test data
• Establish/update the traceability between business requirements and test cases and procedures
• Contribute to the development of the testing processes and standards
• Execute the manual and automated tests

Defect management

• Identify and log defects
• Follow up on all outstanding defects with developers
• Retest all resolved defects (both in projects and Maintenance

Compile a test summary

• Assist in the user acceptance testing activity for projects and maintenance initiatives
• May be required to attend CAB meetings leading up to deployment to production.
• In conjunction with Business Analysts, provide support to learning area in the development and signoff of training material particularly on systems.
• May also be required to provide ongoing support to business in filtering queries raised and liaising with developers. This is also likely to include logging of defects for developers to attend to the issue raised
• Responsible for sanity testing in production post deployment to production
• Maintains awareness of best practices and industry standards

Required Knowledge and Experience    

• 3 years Test analyst experience in Software Testing / Quality Assurance.
• 2 years Testing Tool experience e.g. HP QC, MS Test Manager, Jira Etc.
• Minimum of 2 years Life Insurance experience
• Automated testing involvement advantageous 
• Software Testing Analysis
• Proficiency in software testing techniques and tools
• Attention to detail and high degree of accuracy
• Creative and analytical
• Good communication (written and verbal) skills
• Collaborative and excellent people skills
• Committed, flexible and reliable
• Must know how the Agile methodology works
• Proactive and innovative
• Ability to work independently and under pressure
• Functional Testing
• DevOps
• Automated test plans in Devops
• Following instructions & procedures
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Adhering to principles and values
• Analytical
• Researching
• Applying expertise and knowledge
• Adapting and responding to change
• Capable of learning new systems quickly
• Load Testing - JMeter
• PostMan and integration testing
• SoapUI for integration testing

Educational Requirements    

• A National Diploma/Degree in Information Systems/Technology/Computer Science, or equivalent qualification at NQF6.
• Software Testing / Quality Assurance certifications

Closing Date: 21st, March 2022

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Job Advert Summary    
The Senior IT Shared Service Desk (SSD)Agent is responsible for leading, motivating and developing the service desk teams to ensure effective and efficient running of Shared Service Desk team. The senior shared service desk agent must oversee the incoming tickets and incoming telephone calls when required and deal with escalations where necessary. Operates a telephone console to route or assist with incoming calls. Trains and guides the users on how to make use of the JIRA system and help users in the walk-in center with any enquiries. Requires Matric or its equivalent

• Making sure that the team answers all internal calls within the required SLA’s
• Lead the Shared Services Desk and the day-to-day management of the team
• Making sure that the KPI measurements are achieved by the team
• People management in terms of target setting, coaching, inspiring the team, performance management
• Assist to accurately classify and log every ticket within the required timeframe
• Assist clients telephonically and remotely using our remote support tools
• Logging tickets with our third-party vendor
• Assist with Service Desk reporting where required
• Ability to work on the Active Directory front end to create user accounts, resetting passwords and unlocking user accounts
• Liaising with HR representatives for new user take on
• Service Desk administration adding new users and groups
• Provide excellent customer service and achieve excellent customer satisfaction
• Escalate and direct IT issues to the responsible team or manager
• Providing feedback to clients when required
• Ensure call abandonment rate is within 5% requirement
• Ensure quick and timeously telephonic support is given to users
• Provide valuable contributions to IT support team projects
• Promote the Service Desk paperless process to the end user community

Required Knowledge and Experience    

• MS Operating Systems working knowledge Windows7 and Windows 10 beneficial
• MS Office Systems working knowledge, Office 2010, 2013. Office 365 advantageous
• At least 3-5 years’ experience within an IT Helpdesk Administrator role
• min 3-year technical support experience
• 1-3yrs Customer Service experience
• Time Management
• Attention to Details
• Teamwork and Interpersonal skills
• Verbal Communication
• Listening Skills

Educational Requirements    

• National Diploma/Degree in Information Systems/Technology/Computer Science, or equivalent qualification at NQF6

Closing Date: 17th, March 2022

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Job Advert Summary    
Hello…an exciting new opportunity has just become available in our Hollard Life Solutions, IT area. We are looking to recruit a Software Development Manager. 

• The IT Development Manager is responsible for leading a teams of software developers. The incumbent is an active thought partner who shapes, in cooperation with the Head: Development for the technology requirements of the business among the business community.
• Manages and leads IT Application Development teams to implement enterprise business solutions.
• Departmental budget creation, resource augmentation, relationship building with vendors, external teams, and resource allocation.
• Manage work prioritization and allocation for development team members providing guidance on the prescribed methodology to complete tasks.
• Ensure work gets done on time and correctly through code reviews; monitoring and participating in agile ceremonies.
• Manage team output and workload & setting accountability for project, new products, enhancements and quality management.
• Provide ongoing feedback to Head: Development on achievements, pending issues, problems and suggested recommendations.
• To make recommendations and take decisions on technical or complex business systems functions related to IT development.Ensures that enterprise architect standards are adhered to.
• Proactively look for new and better ways to deliver IT solutions.
• Participate in the design authority sessions and provide input to architecture designs.
• Develop and demonstrate new technologies within the teams.
• Co-ordinate JAD sessions to solve complex problems.
• Be involved in development as and when required to solve complex problems.
• Knowledge of coding standards and driving standards within the teams.
• Create standards for the team and ensure coding standards are adhered to.
• Ensure monitoring of progress against all projects is timely and accurate and enables Sponsors and stakeholders have visibility and sufficient information to make the required decisions.
• Effectively manage the team ensuring all team members perform optimally, are up skilled and developed; appropriate talent management, reward, retention and succession plans are in place and implemented.
• Coaching and support: Providing informal and formal coaching support to team. Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
• Ensure all customers are treated fairly.

Required Knowledge and Experience    

• 9-10 years’ IT experience (at least 5 years in development working experience)
• Architecture Experience (Advantageous)
• Development in Microsoft stack (.Net)
• Expert Solution Architect
• DevOps tools and practices
• Microsoft Azure
• SQL Skills
• Cloud technologies like AWS, IBM or Google Cloud
• Enterprise integration patterns
• Management of business stakeholders
• Analysis and interpretation of data pertaining to business systems.Good understanding of Data Integration and warehousing tools
• Understanding of Insurance is an added advantage.

Educational Requirements    

• Matric essential
• IT Degree or related qualification essential
• Management or Leadership qualification essential
• Agile certification essential
• Azure Cloud certification or 3 years’ experience

Closing Date: 15th, March 2022

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution, East Coast Region.  We are looking to recruit a Personal Assistant

Role Objectives

• Generalist support to the General Manager
• Process all tasks assigned, within the set standards required thus contributing to the productivity of the company
• Enhance the image of the company through the continuous delivery of efficient and effective customer service
• Role Responsibilities
• General support to East Coast Branch General Manager: Full PA support with a strong emphasis on reporting
• Diary management: Maintain electronic diary by prioritising.  Manage diary with regards to tentative bookings, confirmed bookings and cancellations
• Reporting: Provide necessary weekly and monthly reporting etc. Consolidate branch reports
• Minutes: Compiling minutes of monthly meetings
• Filing: Own and managers
• Correspondence: Compile own and manager’s correspondence
• Telephone calls and e-mails: Screening all telephone calls and e-mails and responding where appropriate
• Meetings: Organise internal and external meetings - arrange venues, catering etc
• Typing: Copy typing
• Travel arrangements: Co-ordinate travel arrangements
• Personal matters: Medical aid claims and queries, errands, subscriptions etc
• Visitors: Receive and screen visitors
• Functions: Co-ordinate branch functions
• General: Powerpoint presentations, collation of management and information for board packs, assist in organising functions in the department, assist in fielding queries and complaints to ensure client satisfaction, ad-hoc projects, re-imbursements, ordering of corporate gifts and stationary and distribution thereof, maintenance of electronic phone book etc

Required Knowledge and Experience    

• Minimum 5 years experience
• Secretarial diploma advantageous
• Sound knowledge of MS Office - including Word, Excel, Outlook, Powerpoint
• Strong analytical skills

Educational Requirements    

• Matric and relevant secretarial qualification

Closing Date: 21st, March 2022

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Job Advert Summary    
To effectively manage helpdesk by way of allocating and re-directing tasks and providing support to the HR Administrators with their related admin transactions, in a centralized support function according to Company Policy Process and Compliance within agreed SLA timeframes

• Allocating incoming telephone, e-mail and system generated requests/queries within the agreed SLA timeframe
• Responding to general telephonic and e-mail requests in a professional manner
• Responsible for retrieving and tracking of metrofiles when required – in doing so, adhering to PSS and Compliance policy
• Responsible for checking electronic files and uploading documents
• Providing administrative support to HR Administrators when required
• Organizing and updating of employee personnel records in the People systems historic
• Effectively manage tasks to ensure targets, deadlines and SLA requirements are achieved
• Keep up-to-date with company policies and legal compliance requirements
• Weekly and Monthly reporting
• Daily planning on the shared HRA calendar
• Adhoc projects within the HR admin space
• General Office duties

Required Knowledge and Experience    

• 2 years in an administrative position
• Experience in allocating tasks
• Strong administrative & organisational skills
• Intermediate PC literacy, MS office and Sage people (Helpdesk experience advantageous)
• High Accuracy with attention to detail
• Excellent verbal, written and in-person communication skills
• Stress tolerance and excellent time management skills
• Deadline driven
• A willingness to learn

Educational Requirements    

• Matric
• Successfully completed a learnership -advantageous
• Currently studying HR or will pursue the opportunity to develop within the HR space
• MIE -advantageous

Closing Date: 16th, March 2022

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Job Advert Summary    
Hello… An exciting new opportunity has just come available in our Hollard Insure, Broker Distribution Gauteng Region. We are looking to recruit a Business Development Manager

Role Objectives:

• Develop and maintain effective business relationships with brokers in order to attract and develop profitable business
• Ensure that new brokers are sourced and on-boarded
• Portfolio management
• Development, maintenance and implementation of new broker strategy
• Organise day to day operations by establishing priorities, assigning work and scheduling tasks
• Contribute to the growth and profitability of the branch and Hollard
• Maintain the standards of the department thus enhancing the image of Hollard
• Ensure all technical aspects of administrative functions within the department is adhered to

Key Responsibilities:

• Sales and Marketing: Visit brokers and accompany sales team members on broker visits, manage own portfolio, obtain new business from brokers and develop relationships with existing and new brokers. Manage the growth (including organic growth) of the division. Sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.  Make presentations to brokers and/or agents
• Account Management: Meet goals for volume and value of quality new business quoted and written within company guidelines. Management of own portfolio. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. Confirm rating and cover on endorsements requested. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Ensure that all premiums are received and up to date on all accounts in portfolio
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans, coverage and payment plans. Decline unsuitable risks.  Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.  Ensure reinsurance is in place, where applicable
• Processing: Ensure accurate and timely data capturing of quotes, new business renewals, endorsements, declarations and post loss adjustments.  Complete transactions within delegated authority limits and within set standards and service level agreements
• Follow up and providing feedback: Following up on regular intervals and provide constructive feedback to the team
• Coaching and support: Providing informal and formal coaching support to team when required.
• Problem solving: Assisting staff in resolving complex problems while ensuring adherence to standards & objectives
• Reporting: Provide necessary reporting on financial and operational indicators relating to sales, i.e. budget attainment, hit rate, renewal growth etc. Provide feedback (reporting) to senior management on achievements pending issues, problems and suggested recommendations
• Decision making: To make recommendations and take decisions on technical or complex administrative functions within mandates.
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal sales duties
• Effective Communication: Communicate effectively with external parties as well as sales team and other departments
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy
• Risk Management: Broker account management credit control procedures, loss ratios, broker/agent agreements ensure compliance with rating, underwriting principles and reinsurance
• Market Intelligence: Conduct market exercises pertaining to products, prices and competitors
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances

Required Knowledge and Experience    

• 5 years short term insurance experience

Sound Understanding of

• Product knowledge
• Insurance terminology
• Rating principles
• Risk assessment knowledge
• Market knowledge including competitors
• Underwriting procedure
• Claims procedure
• Reinsurance market, reinsurance and treaties
• Legal knowledge prescription act, insurance act, FAIS
• Risk management
• Financial and credit control knowledge
• Management skills
• Business management skills
• Strategic thinker
• Sound understanding of the TCF principles
• Technical compliance
• Self management skills can organise work, space, time
• Good communication skills including writing and presentation skills
• Relationship management skills have the right approach with the right people
• Negotiation skills internal & external
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions
• Demonstrate common sense, self motivation and discipline
• Well presented / representative of Hollard’s image
• Visibly demonstrate the Hollard Way
• Visibly assisting Hollard being the best business insurer
• Sound knowledge of MS Office including Word, Excel, PowerPoint, Outlook
• Own transport, with driver’s license
• Career orientated
• Knowledge of the Core Business System
• Ability to work overtime and attend functions to entertain brokers and/or agents, when needed

Educational Requirements    

• Business degree or similar insurance qualification
• Commercial and Personal Lines underwriting experience required
• RE compliance advantageous

Closing Date: 15th, March 2022

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Job Advert Summary    
An exciting new OSTI Specialist opportunity has just become available in our Insure, Operations (Customer Experience Area).

Role Objectives

To be part of the team that deals with complaints that have been escalated from the ombudsman office or by customers and/or brokers requesting adjudication on internal complaints.  Complaints are received in writing from the ombudsman office and/or customers and brokers and these complaints are required to be considered by gathering and reviewing all the necessary information in order to make a decision on the complaint.  Where the complaint is invalid, the case is required to be argued with the ombudsman offices or the Internal adjudication forum.  Where the merits of the case are not in line with fairness and equity and ombudsman principles, the desired outcome is required to be discussed with the relevant business area. Where Hollard has failed in some way, improvement recommendations are required to be made to the relevant business area.

Key Responsibilities

• To receive ombudsman as well as internal adjudication cases and argue these with the various ombudsman offices as well as the internal adjudication approval forum based on Treating Customers Fairly (TCF) framework, regulations, and ombudsman principles.
• Cases need to be considered on a fair and equitable basis and discussed with the business area(s).
• Liaison with Hollard Insure Business Units, administrators and partners to obtain the relevant information to consider the case from all angles.
• Liaison with the Ombudsman office.
• Presenting cases for review to the Internal adjudication approval forum.
• Accessing line of business systems to obtain client information.
• Draft written communications to the ombudsman offices as well as customers and brokers and clearly articulate the decisions that have been taken on cases.
• To make improvement recommendations where there has been a failure on the part of Hollard.
• To contribute to business operational efficiency by ensuring consistent decision making across the relevant business area(s).
• To ensure that Hollard is following best practice in terms of good governance related to the complaints process(s). Interact with the relevant business area(s) and be able to discuss and debate complex matters.
• Ombudsman and internal adjudication case administration.
• Monthly reporting.
• Assist the Customer Resolution Manager with Claims Decision Disputes.
• Attend various forums (weekly claims forum, Customer Resolution dispute forum, branch forums, monthly claims forum, etc.) to provide insights from an OSTI and an internal adjudication perspective in an attempt to avoid complaints and overturns on these cases

Required Knowledge and Experience    

• Minimum of 5 years exposure to complaints handling experience or claims experience
• Operational personal and commercial lines insurance experience
• Working knowledge of the OSTI office and processes– an advantage

Educational Requirements    

• Matric
• Any tertiary education or studying towards tertiary education
• Degree in Law - an advantage
• Industry related NQF level 6 qualification

Closing Date: 16th, March 2022

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution, northern Region (Pretoria).  We are looking to recruit a Team Leader - Claims

Role Objectives

• The Team Leader is responsible for running the daily operations management of the team, as well as providing the vision and team objectives to all members.
• Create an environment of trust, open communication, creative thinking and drive high performance.
• Ensure all technical aspects for claims settlement are adhered to
• Contribute to the growth and profitability of Hollard
• Ensure strong working relationships between all stakeholders

Key Responsibilities:

• Ensure that the Performance Management process is followed and that the culture of performance management is driven daily
• Ensure that all claims matters are handled within agreed SLA’s by partnering with line leaders and employees
• Ensure estimates reserved are correct and reviewed quarterly, report on large movements, ensure files are complete at settlement, and communication to underwriters is in place on reviewing policies post loss. Auditing of branch and mandate brokers, ensure claims are paid in accordance with policy cover.  Identify multi claimants and bad risks. Manage day to day claims handling, processing of claims, controlling of registers, authorisation of claims payments, compliance with SLA’s, diary management, quantum, recoveries, salvage and third parties and secure proper claims maintenance
• Ensure that all claims received are evaluated and investigated in order to prevent possible leakage to the company in the settlement of claims. Ensure the accurate and flawless assessment of claims
• Assist with change management initiatives when required
• Maintain good stakeholder management including one on one discussion, conference calls, and meetings with internal and external stakeholders

Required Knowledge and Experience    

• Sound understanding of commercial and industrial short term insurance with at least 5 years’ experience – supervisory experience.

Educational Requirements    

• Matric/Grade 12
• Management/ Leadership qualification required
• NQF 6 Insurance Qualification advantageous
• RE advantageous

Closing Date: 16th, March 2022

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Job Advert Summary    
An exciting new Digital Claims Adjustor opportunity has just become available in our Insure, Operations (Motor Claims Area).

Role Objectives: Comprehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation.

Key Responsibilities

Stakeholder Management

• Quality of relationships with Internal and external stakeholders and ensure that we build relations and reputation to maintain and create opportunities
• Customer experience (Complaints and Compliments management)
• Osti – maintaining 0% overturn ratio. Immediately assist and respond all Osti matters by including T/L
• Complaints received to be handled immediately and feedback provided (Include Team Leader on response)
• Claims Management Ensure accurate analysis and reports based on the layered voice system:
• Manage my performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
• Contact made with clients within 24 hours
• Provide regular feedback to the claims department and client (every 48 hours).
• Regular notes and updates to be documented on SPM
• Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim.
• To ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed.
• Detail discussion of claim outcome after decision has been rendered.
• High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with.
• Ensuring claim finalization within mandate.
• Ensuring quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
• Ensuring that Investigations adds value to business (value chain)

Customer Centricity

• Embed TCF as a way of doing business
• Manage investigation to be in line with OSTI and SAIA guidelines to allow for fairness towards clients and still with effective outcomes (TCF)
• Senior Claims Consultants/ Administrators KPI
• To uphold the STOPS TCF vision in my day-to-day activities and processes:Ensure that Hollard TCF standards are adhered to.
• Effectively manage customer complaints per the agreed processes.
• Ensure all complaints are logged on the system as required.
• Ensure all operational process align with the Hollard TCF standards.

Perform other ad-hoc related duties as required:

• Ad-Hoc responsibilities could be added in line with business needs or requirements

Required Knowledge and Experience    

• 5 years Insurance Claims experience, within a motor and non-motor claims environment
• Short-term and Commercial insurance exposure
• Policy admin experience
• Investigation experience
• Educational Requirements    
• Matric with excellent English results

Closing Date: 16th, March 2022

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Job Advert Summary    
An exciting new Mobile Claims Adjustor opportunity has just become available in our Insure, Operations (Claims Area).
Role Objectives

• Comprehensive mobile investigations are conducted ensuring improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation.

Key Responsibilities

Stakeholder Management

• Quality of relationships with Internal and external stakeholders and ensure that we build relations and reputation to maintain and create opportunities
• Customer experience (Complaints and Compliments management)
• Osti – maintaining 0% overturn ratio. Immediately assist and respond all Osti matters by including T/L
• Complaints received to be handled immediately and feedback provided (Include Team Leader on response)
• Claims Management Ensure accurate analysis and reports based on the layered voice system:
• Manage my performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
• Contact made with clients within 24 hours
• Provide regular feedback to the claims department and client (every 48 hours).
• Regular notes and updates to be documented on SPM
• Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim.
• To ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed.
• Detail discussion of claim outcome after decision has been rendered.
• High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with.
• Ensuring claim finalization within mandate.
• Ensuring quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
• Ensuring that Investigations adds value to business (value chain)

Customer Centricity

• Embed TCF as a way of doing business
• Manage investigation to be in line with OSTI and SAIA guidelines to allow for fairness towards clients and still with effective outcomes (TCF)
• Senior Claims Consultants/ Administrators KPI
• To uphold the STOPS TCF vision in my day-to-day activities and processes:

Ensure that Hollard TCF standards are adhered to.

• Effectively manage customer complaints per the agreed processes.
• Ensure all complaints are logged on the system as required.
• Ensure all operational process align with the Hollard TCF standards.
• Perform other ad-hoc related duties as required:
• Ad-Hoc responsibilities could be added in line with business needs or requirements

Required Knowledge and Experience    

• 5 years Insurance Claims experience, within a motor and non-motor claims environment
• Short-term and Commercial insurance exposure
• Policy admin experience
• Investigation experience

Educational Requirements    

• Matric

Closing Date: 16th, March 2022

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Job Advert Summary    
An exciting new Junior Procurement Specialist opportunity has just become available in our Insure, Operations (Claims Procurement Area).

Role Objectives

To support in the Sourcing, negotiating and Implementing all Contracts & Procurement relating to Motor claims in line with the Group’s overall purpose and vision. This includes compliance, measuring and reporting on transformation targets, cost and efficiency drivers as well as managing overall customer experience for this Category. To execute the end to end procurement sourcing process for controlled commodities in line with Hollard business strategy.

Key Responsibilities

• Operational Direction: Implement the Motor procurement strategy in line with Hollard Insure’s overall Procurement strategy.
• Manage all Motor Commodities: Car Hire, Glass, Mechanical, Motor Body Repairers, Assessing, Investigators, Salvage, Towing, etc.
• Supplier Selection and Analysis:
• Analyse trends by reviewing management information.
• Assisting stakeholders with budget forecasting by providing commodity information.
• Identifying new opportunities and develop sourcing strategies that will result in cost saving. Conduct benchmarking and negotiating exercises with internal and external stakeholders.
• Ensure that preferential procurement BBBEE targets are aligned to the Financial Sector Charter (FSC) as determined by the Department of Trade and Industry code of good practice.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies as well as support the implementation of new processes; policies and systems.
• Develop and maintain policies by understanding and collaborating with stakeholders to determine practical processes
• Mitigating risks by ensuring that policies, regulatory and industry governance requirements are adhered to.
• Selection of preferred suppliers by conducting a tender or quotation process.
• Drafting and signing of contracts in consultation with Group Legal and stakeholders.
• Ensuring SLA's are met by conducting end to end management of the contract (includes supplier relationship and performance management).
• Measure local procurement and environmental objectives against Hollards transformational objectives by conducting surveys and reviewing management information.
• Identifying business requirements by engaging with internal stakeholders and understanding the business needs.
• Collaboration with stakeholders to implement the sourcing strategy by co-ordinating workshops; presentations and meetings.
• Exchange of information between stakeholders to achieve the procurement objective by sharing management information.
• Manage and maintain internal and external stakeholder relationships by conducting regular engagements.
• Keep abreast of legislation and other industry changes that impacts the role, regularly read relevant newsletters; visit websites and attend workshops or information sessions.
• Understand and embrace the Hollard vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in this field of expertise, by identifying training courses and career progression for one’s self as well as input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with the team.
• Reporting: Periodic reporting to relevant stakeholders in line with KPIs/Dash board. Responsible for the submission of the monthly, quarterly dash board. Analyse, identify and investigate unusual items and report accordingly.
• Employee growth: Take responsibility for own career growth and have regular discussions with the relevant role players.
• Decision Making: Make recommendations and take decisions on Procurement functions within mandates while ensuring full compliance to all processes, policies and procedures and identify areas for improvement.
• Customer Service: Ensure customers are treated fairly and that TCF management is done in conjunction with the Academy. Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.

Required Knowledge and Experience    

• 3 - 5 years Procurement or relevant experience
• Financial Services or Insurance Industry Experience is highly advantages

Educational Requirements    

• Matric
• Degree or Diploma in Supply Chain or relevant equivalent qualification
• Registered with a relevant accredited professional body
• CIPS, MCIPS

Closing Date: 16th, March 2022

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Job Advert Summary    
An exciting new Motor Assessor opportunity has just become available in our Insure, Operations (Claims Area) Durban Branch.

Role Objectives

To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages. Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. 

Key Responsibilities

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer. Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements. Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimized. Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements. Take accountability for decisions made and always ensure any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way.
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance. Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLA’s are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement. Reporting: Produce required reports timeously including detailed analysis thereof. Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope. Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours. Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Keep abreast of relevant regulation pertaining to risk management.
• TCF: Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.

Knowledge of commercial and industrial short term insurance including:

• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric
• Relevant tertiary qualification advantageous 

Closing Date: 17th, March 2022

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure Operations, Motor Claims. We are looking to recruit 2x TempSalvage Coordinator.

Role Objectives:

To negotiate release fees, uplift salvage, request settlement documents from finance houses, invoice salvage dealers for salvage payments. Maintain stock in bond, request original registration documents from finance houses to be handed over to salvage dealer. Collect and allocate salvage payments received from salvage dealers. 

Key Responsibilities:

• Ensure to acknowledge incoming requests from assessors and or clients and document and action as per agreed process.
• Coordination and distribution of request to the rest of team members and ensure acknowledgement thereof.
• Work with internal and external providers, clients, claims department, panel beater, towers to action on the instructions for salvage processing. Communicate and liaise with internal and external providers, telephonically verbally and in writing to provide relevant feedback of the process.
• Comply with SLA’s, Internal and External, Procurement agreements with service providers in order to execute duties within the desired timeframes. To discuss, negotiate and agree release fees with external providers and clients, verbally and telephonically, (Clients, Panel Beaters and Towers), and ensure to have appropriate diary system in place for follow up and feedback. Escalate recommendations to line managers, where out of mandate, in terms of cost effectiveness for certain decisions. Ensure accuracy and quality of work in terms of instructions and or upliftment and update the line of business system regularly with notes, release fees, invoices, etc.
• Ensure standard operating procedure is being followed in terms of vehicle registration, settlement letters and any other documents required from BANKS/FINANCE HOUSES. Keep record and notes of all requests and follow ups.
• Demonstrate sound knowledge and understanding of vehicle registration, appropriated documents, coding of vehicles, filing of documents to ensure correct policies and procedures are followed.
• Record the movement of each document in the relevant book/systems, signature, and notes on system.
• Adhere to policies within the organisation on Record Management and ensure all security documentation locked away after business hours. Compliance with relevant legal requirements, industry regulations, internal policies and procedures.
• To act within the agreed mandate in terms of negotiating discount and or release fees, and or removal of vehicles.
• Manage the invoicing to Salvage contractor on all requests to sell the vehicles which are written off and have reconciliation process in place. Ensure all payments captured once confirmation received from Salvage contractor. Ensure to meet financial targets in terms of budget by negotiating with stakeholders for all requests and or discounts.
• To communicate and liaise with internal and external providers, telephonically verbally and in writing in a professional manner. Supply feedback to service providers, clients and other department involved on all claims being handled and ensure that quality and customer experience is maximized for customer feedback.
• Comply with SLA’s, Internal and External, Procurement agreements with service providers and timelines.
• Interact with customers to provide information in response to inquiries about their claim and to handle and resolve complaints in a timeous manner. Escalate customer complaint and queries to the responsible person without any inconvenience to the client and always treat customers fair and with respect. Communicate, solve and escalate clients concerns and supply feedback to all relevant business and external stakeholders

Required Knowledge and Experience    

• At least five years’ experience within insurance claims and salvage. Relationship and Networking track record
• Intermediate word processing skills using Microsoft Word and Outlook, i.e. Instructions to salvage dealer, letters to banks
• Understand the financial implications of individual actions and day-to-day activities on the business.
• Effective working in a collaborative, team oriented environment
• At least 2 years’ experience and understanding of processes at licensing departments

Educational Requirements    

• Matric
• Higher Certificate in Short Term Insurance

Closing Date: 17th, March 2022

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Job Advert Summary    

• Manage and provide technical expertise to a claims department that strives to provide the best possible experience for the customer with a consistent and fair service, whilst maintaining our commercial responsibilities
• Provide operational and strategic direction for the PSSA Claims Department to enable the team to deliver customer needs
• Establish and test new strategies to improve efficiency and the customer experience
• Minimise the time taken for a claim to be processed end to end
• Identifying and addressing systemic issues and training gaps for the Claims Department
• Liaising and effectively communicating with the General Manager of Claims and the Operations Leadership Team to provide an optimal and seamless customer experience
• Support and drive greater digital adoption and communications

Contribute to PetSure’s profitable growth by:

• Strategic Planning
•  Prepare and deliver the PSSA claims business strategy in alignment with broader business objectives
• Responsible for development and administration of annual department budget to attain business goals with operational stability
• Manage metrics, ensuring customer satisfaction, and reporting performance levels related to the PSSA Claims Department
• Maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
• Coordinate technical resources to meet client expectations and ensure satisfaction
• Drive continuous improvement in people, technology, processes and service
• Responsible for the operational implementation of new products and other product changes
• Ensure compliance with regulatory agency guidelines and standards
• Profitability & Results
• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and employee development
• Implement and deploy processes, systems, and people capabilities across the claims function to achieve target business performance
• Decrease claims leakage and ensure controls are in place to monitor and manage claims costs
• Providing a positive claims experience to the customer
• Effectively lead, motivate, coach and manage the operational requirements of the Claims department
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every customer claiming experience
• Engage and build strong relationships with other Department Managers by pro-actively arranging regular meetings as well as attend and contribute to Operational Management meetings
• Create and continually review and monitor KPIs. Ensure KPIs are communicated and documented for all claims staff
• Formal and informal feedback delivered to drive high performance, development and employee engagement
• Effectively lead team through change. Change management discussed regularly at leadership meetings
• Relevant training rolled out to individuals and the team both at on-boarding and throughout an employee’s tenure
• Ensure Team and individual meetings are occurring across claims on a monthly basis to ensure staff are updated on goals, strategies and outcomes
• Builds a performance based culture where staff are engaged and receive reward and recognition for exceeding performance objectives
• Ensure sub-standard performance addressed in a timely manner and within policy guidelines
• Build a team of passionate pet people

Required Knowledge and Experience    
Desirable

• A proven understanding of the General Insurance Regulatory environment and an ability to apply this in an operational setting
• Strong technical insurance and policy interpretation skills
• At least 5 years’ experience in the insurance profession

Essential

• Commercially savvy with excellent business acumen and awareness
• The ability to excel in a dynamic, fast-moving environment and think on the run
• Proven team performance and leadership in an insurance operational setting
• Proven change management experience and success in managing people through change
• Proven presentation skills and ability to engage with multiple and diverse stakeholders
• Exceptional communication skills, both from a client facing presentation perspective as well as formal written communication
• Proven sales ability including outstanding negotiation skills, persuasive ability, excellent communication skills and the ability to interact at a strategic level
• Abilityto translate and cascade business strategy into operational outcomes
• Demonstrated experience in coaching and mentoring capable technical staff

Educational Requirements    

• Prior to joining PetSure
• A formal, reputable, Business, Finance, Veterinary Science Degree

Closing Date: 19th, March 2022

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Distribution. We are looking to recruit a National Broker Development Manager for On Platform Personal Lines

Role Objectives

• Contribute to the growth and profitability of Hollard Insure, by establishing, maintaining and enhancing business relationships with brokers to attract new business in line with targets and retain existing business.
• Achieving sales targets in line with business case projections
• Improving retention of existing business, in line with business objectives
• Implementing a national sales management system to monitor and control performance toward objectives
• Relationship building skills, networking, entertaining brokers and attending insurance industry functions, are all critical to the role

Key Responsibilities

• Set, monitor, and manage the overall strategic plan and market approach for this market segment
• Deliver on the Game On on-platform personal lines business case growth objectives
• Develop and optimize 3 distinct distribution channels: traditional, juristic representatives and digital brokers
• Collaborate, cross pollinate and share learnings with the regional distribution teams, to ensure synergies are realised
• Contribute to, manage, coach, mentor the sales capability
• Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions
• Identify and create coordinated business development opportunities
• Maintain and improve internal relationships with all internal stakeholders
• Develop partnerships with external organizations and customers and actively market and promote the business brand and sales strategy through a variety of platforms
• Manage and drive allocated profitability and growth against business plan
• Drive continuous improvement to ensure optimization and best practice
• Perform product presentations internally and externally
• Anticipate market trends so that the company keeps and enhances its competitive edge
• Drive a high-performance culture and an innovative environment
• Ensure adherence to TCF, Governance and Compliance

Required Knowledge and Experience    

• Minimum of 8 years’ experience in the Sale management sector
• Sort Term Insurance, in particular personal lines

Educational Requirements    

• Relevant graduate qualification
• Necessary insurance accreditations
• Multilingual an advantage

Closing Date: 16th, March 2022

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Job Advert Summary    
Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution.  We are looking to recruit a Regional General Manager, Central Region

Role Objectives

Actively lead and manage the region.  Strong strategic focus.  Full business management of the region including financial, operational and sales management.  Contribute to the growth and profitability of Hollard.  Ensure all technical aspects and administrative functions within the region are adhered to

Key Responsibilities

• Financial Management: Forecasting, budgeting, budget attainment, cost management etc
• Operational Management: Management of all aspects relating to operations within the region
• Sales and Marketing: Manage the growth (including organic growth) of the region.
• Account Management:  Meet goals for volume and value of quality new business quoted and written within company guidelines. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans coverage and payment plans. Decline unsuitable risks
• Relationship Management: Interact frequently with branch managers, brokers and/or agents
• Networking: Identify prospective customers using established lead methods
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances
• Reporting: Provide necessary reporting on financial and operational indicators relating to the region. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations
• Performance Management:  Manage the performance and efficiency of the region and individuals, using KPI’s, standards, process compliance, service level agreements, policy and procedures as tools and guides
• Decision making: To make recommendations and take decisions on technical or complex administrative functions within mandates
• Risk Management: Broker account management - credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance through ad hoc audits on team members

Required Knowledge and Experience    

• Sound understanding of commercial short term insurance with at least 15 years’ experience
• 8 years in senior management position
• Strong commercial underwriting, claims, risk and reinsurance skills.
• Strategic thinker and implementer
• Business management skills
• Change management skills
• Relationship management skills
• Negotiation skills
• Complexity management skills
• Networking and collaboration skills

Educational Requirements    

• Business, Finance or Insurance-related Tertiary Qualification
• Post Graduate Qualification (Hons, MBA etc.) will serve as an advantage

Closing Date: 15th, March 2022

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JOB PURPOSE

• Specialised focus on financial crime investigations.
• Provides FCRM services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model.

KEY RESPONSIBILITIES

• Provide an effective and efficient financial crime investigation service.
• Provide effective communication regarding the agreed financial crime investigation methodology and plan.
• Support the development, documentation and implementation of the investigation methodology and adhere to the action plan and methods during the investigation process.
• Accurate identification and classification of the financial crime risk types in terms of the approved typology.
• Ensure timeous and effective engagement and feedback to relevant internal/external stakeholders within agreed turnaround times.
• Ensure accurate and timeous capturing of information on the Case Management System so that meaningful Management Information (MI) can be extracted.
• Written reports as required.
• Identify and define root causes and other issues before providing meaningful recommendations / solutions to improving internal controls and business processes.
• Engage with the relevant internal/external stakeholders in case of any post-investigation requirements / action (e.g. criminal action, disciplinary action, FIC and PRECCA reporting etc)
• Professional administration of case files and prioritisation of tasks.
• When required, to provide support and assistance to colleagues/team members regarding various tasks within the FCRM space.
• Engage with appropriate FCRM team members in order to execute on tasks across the FCRM value chain.
• To perform related tasks within FCRM as per the request of the Senior Manager and / or the Manager Investigations.

Required Knowledge and Experience    

REQUIRED EXPERIENCE

• Financial and insurance experience – specifically Long Term / Life Insurance.
• Minimum 5 years experience within FCRM and specifically within Investigations.
• Specific knowledge of the KZN environment – i.e. language, culture and Long Term / Life Insurance financial crime environment.
• Consulting experience will be an advantage.

REQUIRED KNOWLEDGE AND SKILLS

• Long Term / Life Insurance environment.
• Specific knowledge of the KZN environment – i.e. language, culture and Long Term / Life Insurance financial crime environment.
• Ability to speak and understand Zulu fluently will be a distinct advantage.
• Basic knowledge of the laws of Criminal Procedure and Evidence.
• Basic knowledge of Commercial Crime Investigations.
• Working knowledge of Proceeds of Crime, Anti-Money Laundering, Corruption, Electronic Communications and Cyber Fraud and related legislation
• Understanding of the business environment and importance of effective FCRM.
• Effective and professional communication, presentation and report writing – i.e. written and verbal.
• Advanced interviewing skills.
• Resourcing and researching skills
• Computer literacy – i.e. Microsoft Suite and MS TEAMS

Educational Requirements    
REQUIRED QUALIFICATION/S

• Relevant Diploma / Degree (Business / Risk Management / Forensics / Audit) or equivalent tertiary qualification that would be relevant to this position.
• Certified Fraud Examiner qualification would be a distinct advantage.

Closing Date: 21st, March 2022

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JOB PURPOSE

• To facilitate management and implementation of sound risk management capability within our Business Unit.
• To provide support to an effective risk governance framework that creates and protects value for our key stakeholders (including policy holders) in order to achieve our business strategy and objectives.
• Effectively implement enterprise risk management, proportionate to the nature, scale and complexity of our business and risks.

KEY RESPONSIBILITIES

• Analysing trends and performing root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
• Proactively monitor reports to identify the creation of certain risks that require monitoring.
• Ensuring that the group risk management framework, policies and strategy are understood and implemented at a business unit level.
• Ensuring risk identification, control and reporting processes are aligned with the Group Risk management methodology and requirements.
• Creation and ongoing support of a culture of risk awareness and a proactive approach to risk.
• Identifying and reporting on areas of significant Operational Risk.
• Assist and guide the business in the development of Operational Key Risk and lead indicators.
• Monitor the implementation of action plans mitigating processes to address key risk indicators reported monthly to Risk Management.
• Ensuring that Business Unit Risk Profiles are current and relevant.
• Facilitating and conducting risk control self-assessments (RCSA) of various areas within Business Unit and Partner businesses.
• Monitoring operational related Internal and External Audit findings.
• Performing Operational Risk Management reviews.
• Maintaining the Operational Loss Risk register.
• Assisting with the preparation of risk reports for submission to the Risk Committee, Audit and Risk Board Subcommittees.
• Attending relevant Project meetings to assist in identifying, capturing, evaluating and reporting on risks.
• Attending Operational meetings as required.
• Building and maintaining relationships with key internal business stakeholders.
• Proactively managing own professional growth and competencies to offer business ongoing efficient and effective support.

Required Knowledge and Experience    
REQUIRED EXPERIENCE

• 3-5 years experience in Enterprise Risk Management with major focus on operational, IT and business resilience risk.
• Minimum 5 years experience within the Insurance industry.
• Registration with IRMSA (Institute of Risk Management South Africa) would be an added advantage.

REQUIRED KNOWLEDGE AND SKILLS

• Analytical and problem-solving skills.
• Root cause analysis.
• Good written and verbal communication skills.
• Good interpersonal skills with ability to influence positively.
• Project management skills.
• Report writing skills.

Educational Requirements    
REQUIRED QUALIFICATION

• Diploma / Degree in Risk Management

Closing Date: 21st, March 2022