Team Leader I (P10) (Division for Information and Communication Systems: Audio Visual Support Unit) (Re-advert) at University of Johannesburg

Responsibilities: 

Support and Maintenance:

• Supervise and manage an AV support team in a high-volume Shared Service unit to achieve operational outcomes.
• Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks.
• Supervise repairs and routine cleaning of AV equipment. Troubleshoot and resolve AV system problems in all venues.
• Ensure adherence and enforcement to the Incident and Service Request processes. Ensure adherence to the SLA for Incidents and Service Requests.
• Ensure that AV hardware is installed and maintained according to project schedules and operational timelines. Ensure implementation and maintenance of AV solutions.
• Identification of UJ venues that require AV upgrades and installation.
• Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues. Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
• To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.

Conduct General Administration:

• Ensure the safekeeping of AV equipment in venues.
• Maintain an asset register in the respective lecture venues on campus. Train End Users on AV technologies in UJ venues.
• Training and mentoring of Interns and Student Assistants. Compile Instructional AV user guides.
• Assist with compilation of the AV asset register.
• Ensure asset control by tracking asset distribution accurately.
• Conduct assessments of venues recently upgraded and provide required sign-offs. Conduct Venue and AV Equipment Audits (weekly, monthly, quarterly and class readiness). Collaborate with ICS teams to ensure AV Service Delivery.
• Attending Campus Operational engagements.
• Keeping up-to-date technically and applying new knowledge to your job.

People Management:

• Effective human resource management.
• Supervise the AV support maintenance team.
• Hold regular team meetings with team.
• Train AV support staff in the usage and maintenance of AV equipment.
• Monitor and control overtime expenditure.

Minimum requirements

• Grade 12 with an IT Diploma/Certificate (NQF 6).
• AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials, Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA).
• Three (3) to five (5) years job related experience in AV support.
• Three (3) to five (5) year’s team supervision.
• Two (2) years customer service experience.
• Three (3) to five (5) years in writing and compiling AV reports for projects and operations.
• Valid driver's licence.
• Knowledge of Audio-Visual systems repairs and maintenance.
• An understanding and knowledge of Audio-Visual equipment design, installation, configuration, setup and operation.
• IT to AV hardware integration and AV programming.
• Knowledge of Application of schedules and how to interpret it
• Occupational Health and Safety.
• ITIL Processes and Methodologies knowledge.

Recommendations:

• Electronics Certificate.
• Any other AV systems maintenance qualification will be considered.
• Team Lead or supervisory experience.
• Experience of Audio-Visual Support within the higher education environment.

Competencies and Behavioural Attributes:

• Ability to manage time and resources.
• Ability to communicate clearly and efficiently to people on various levels.
•  Ability to handle conflict efficiently.
• Ability to compile schedules for staff members.
• Ability to persist with tasks until completion.
• Ability to train new AVS staff and users of AV equipment.

Deadline:5th June,2026