Team Leader I (P10) (Information & Communication Systems: Audio Visual Unit) (Re-Advert) at University of Johannesburg

Job description

• The Information Communication Systems (ICS) Division is the central Information Technology Services division of the University of Johannesburg tasked with Planning, Implementation and Support of core IT systems within the university. ICS is driven by a vision to be an IT services provider of choice for all of UJ’s communities and a credible partner in the delivery of the university’s strategic goals.
• Embedded in ICS’s vision is a mission to make sound IT investment decisions that are aligned to the university’s strategic direction, provide leadership in the effective and efficient use of IT within UJ, ensure a reliable and secure IT service across all UJ’s campuses while maintaining a motivated and highly skilled workforce that is able to address UJ’s current and future IT needs.

Responsibilities:

Support and Maintenance:

• Supervise and manage an AV support team in a high volume Shared Service unit to achieve operational outcomes.
• Manage the day-to-day work activities of the team, including timelines, expected customer experience, rostering and prioritising and allocating tasks. Supervise repairs and routine cleaning of AV equipment.
• Troubleshoot and resolve AV system problems in all venues.
• Ensure adherence and enforcement to the Incident and Service Request processes. Ensure adherence to the SLA for Incidents and Service Requests.
• Ensure that AV hardware is installed and maintained according to project schedules and operational timelines.
• Ensure implementation and maintenance of AV solutions.
• Identification of UJ venues that require AV upgrades and installation.
• Ensure proper functionality and physical safety of the equipment temporarily and permanently deployed in venues.
• Collaborate with ICS teams to efficiently and effectively complete AV integration maintenance.
• To ensure safety of AV storerooms and equipment therein by controlling access to the storerooms, recording and uploading inventory registers.

Conduct General Administration:

• Ensure the safekeeping of AV equipment in venues.
• Maintain an asset register in the respective lecture venues on campus.
• Train End Users on AV technologies in UJ venues.
• Training and mentoring of Interns and Student Assistants.
• Compile Instructional AV user guides.
• Assist with compilation of the AV asset register.
• Ensure asset control by tracking asset distribution accurately.
• Conduct assessments of venues recently upgraded and provide required sign-offs.
• Conduct Ven AV Equipment Audits (weekly, monthly, quarterly and class readiness).
• Collaborate with ICS teams to ensure AV Service Delivery.
• Attending Campus Operational engagements.
• Keeping up-to-date technically and applying new knowledge to your job.

People Management:

• Effective human resource management.
• Supervise the AV support maintenance team.
• Hold regular team meetings with team.
• Train AV support staff in the usage and maintenance of AV equipment.
• Monitor and control overtime expenditure

Minimum requirements

Qualifications

• National Diploma/Certificate (NQF 6) in I.T or Audio-Visual qualification.
• AV Certification (e.g. Creston / AMX / Kramer / Extron / AVIXA AV Essentials).

Experience:

• Five (5) years' proven experience in AV technical role equipment in a higher education environment
• Three to five (3-5) years' Team supervision
• Three to five (3-5) years' Customer Service experience

Knowledge:

• Audio Visual systems repairs and maintenance
• Audio Visual equipment design, installation, configuration, setup and operation IT to AV hardware integration and AV programming
• Audio Visual project management and facilitation.
• Higher Education stakeholder engagements.
• Event Support
• Application of schedules and how to interpret it Occupational Health and Safety

Competencies and Behavioral Attributes:

• Excellent leadership and team management skills
• Ability to work under pressure and manage tasks simultaneously
• Ability to manage time and resources
• Ability to communicate clearly and efficiently to people on various levels Ability to handle conflict efficiently
• Ability to compile schedules for staff members Ability to persist with tasks until completion
• Ability to write and compile AV reports for projects and operations
• Ability to train new AVS staff and users of AV equipment
• Ability to develop team growth and expertise in all areas

Recommendations:

• A and N
• Electronics Certificate
• Audio Visual Design, Integration and Installation certification (InfoComm / AVIXA)
• Crestron: Systems D, Control Systems Programming
• Any other AV systems maintenance qualification will be considered
• Team Lead or Supervisory Experience
• Valid Driver’s License

Deadline: 19 April 2025