Team Leader: IT at TWK Agri

Job Summary

• This role involves overseeing daily IT operations, acting as the primary technical escalation point, and leading the training and development of junior technicians. The IT Team Lead will balance hands-on technical support with team leadership and mentorship, ensuring high service standards while driving continuous skills development across the IT team.

Responsibilities and Duties

• Lead and supervise all IT staff based in Piet Retief
• Act as the primary escalation point for technical issues
• Provide hands-on support across hardware, software, and network environments
• Train, mentor, and develop IT Trainees and Junior Technicians
• Ensure service delivery meets company standards and SLAs
• Assist in onboarding and evaluating new technical staff
• Maintain documentation, processes, and best practices
• Liaise with the IT Service Delivery Lead on performance and operations
• Support other regions when required

Qualifications and Skills

• Matric (Grade 12)
• CompTIA A+ and CompTIA Network+ certifications
• CompTIA Security+, Microsoft 365 Fundamentals or Associate certifications, Ubiquiti (UBWS or equivalent), ITIL Foundation (advantageous)
• 2–5 years’ IT support experience
• Proven experience leading or mentoring junior staff
• Strong troubleshooting skills across Windows OS, Microsoft 365, networking (LAN/WAN, Wi‑Fi), hardware, and end‑user devices
• Strong leadership skills with a high level of accountability
• Ability to train, mentor, and develop junior staff
• Excellent analytical and problem‑solving abilities
• Effective communication skills (technical and non‑technical)
• Ability to work independently, take ownership, and maintain a high attention to detail with a strong focus on service quality

Closing Date 04 June 2026