Team Leader at Sanlam Group

What will you do?

• Set clear direction in respect of team goals, objectives and outputs, performance management, training, coaching and system related duties.

• Manage and monitor compliance and adherence to service level agreements.

• Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks. 

• Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)

• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.

• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core – managing the correctness of processing within a functional team.

• Manage correctness of processing/recording/reporting within a team.

• Manage professional verbal and written communication and reporting to clients. (Internal and external)

• Investigate, resolve and respond to internal and external client queries. (Verbal and in writing.)

• Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)

• Ensure financial controls / risks are addressed and identify and resolve short comings.

• Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.

• Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.

Minimum Requirements:

• Grade 12

• A relevant tertiary qualification will be advantageous

• Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous

Technical Competencies:

• 1 to 3 years’ experience in managing a team will be advantageous

• 3-5 years’ experience in Employee Benefits / Retirement fund administration

• Proficiency in Microsoft Office (Excel, Word, Outlook etc.)

Behavioural Competencies:

• Strong attention to detail and proactive attitude 

• Strong ability to organize and prioritize 

• Excellent communication skills both written and verbal 

• Results focused and displays energy when performing tasks 

• Time management skills 

• Ability to work independently and supervise a team

• Innovative and demonstrates initiative

• Ability to perform well under pressure and meet deadlines

• Good interpersonal skills

• Ability to collaborate and pull information together 

• Proactive attitude and a team player

• Ability to motivate a team

• Strong client focus

Our aim is to help you build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.