Team Leader at takealot.com

Your responsibilities can include:

• Lead and manage the TDT team to ensure timely and accurate delivery operations at the Johannesburg Distribution Centre.
• Allocate daily tasks and optimise team workload to meet delivery targets and SLAs.
• Monitor team performance through KPIs and take corrective actions to improve productivity and quality
• Coach, develop, and motivate team members to maintain high levels of engagement and performance.
• Manage shift planning, attendance, and staffing levels to ensure operational efficiency.
• Ensure strict compliance with health, safety, and environmental (HSE) standards within the team
• Resolve operational issues, conflicts, and escalations promptly and effectively.
• Collaborate with internal departments to ensure smooth coordination of delivery and warehouse activities
• Drive continuous improvement initiatives to enhance process efficiency and customer satisfaction
• Maintain accurate records and prepare reports on team performance and operational metrics
• Investigate, document, and report on damages, warehouse losses, missing parcels, and other operational discrepancies, ensuring corrective and preventative measures are implemented
• Ensure all loss and damage investigations are completed within required timelines and communicated to relevant stakeholders
• Consistently meet or exceed daily delivery targets and service level agreements (SLAs).
• Maintain high team productivity and quality standards with minimal errors or delays
• Effective management of staffing and shift schedules to ensure full operational coverage
• A motivated, well-trained, and engaged TDT team driving operational excellence
• Compliance with all health, safety, and environmental regulations within the team
• Timely resolution of operational challenges and escalations to minimize disruptions
• Accurate and timely reporting on team performance and key operational metrics
• Continuous improvement initiatives successfully implemented, leading to enhanced delivery efficiency and customer satisfaction

Qualifications and experience:

• Matric certificate or equivalent
• Diploma or qualification in Logistics, Supply Chain Management, Operations Management, or related field preferred but not mandatory
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations.
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets