Jobs at takealot.com

Your responsibilities will include:

Campaign Execution & Demand Generation

• Execute marketing activities to drive traffic, orders, and conversion rates across Retail verticals
• Support channel execution including push notifications, in-app messaging, email, paid social, merchandising and organic content
• Coordinate briefs and deliverables with internal teams, agencies, and partners to ensure on-time launches and operationally manage various campaign deliverables
• Manage campaign workbacks, timelines, and status trackers; flag dependencies and risks early
• Ideate and Manage creative assets, ensure spec compliance, and manage approvals through the process

Promotional Planning & Calendar Management

• Maintain and update the Mr D Demand Planner and promotional calendars for Retail initiatives
• Own weekly updates to the Demand Planner inputs; ensure accuracy and flag slippages proactively
• Coordinate weekly deals and monthly promotional campaigns aligned with business objectives
• Set up and QA promotions, vouchers, bundles, and offers to drive order volume and average order value
• Oversee daily tracking of coupon budgets allocated for marketing activities
• Plan and coordinate monthly coupon budgets to align with marketing strategies and objectives

Category-Specific Marketing (Retail/Shops)

• Deliver tailored campaigns for Shops, Anchor Tenants, and Grocery categories to drive sustained growth
• Develop in-depth knowledge of consumer target market groups to co-create meaningful promotional strategies
• Collaborate with Retail Merchandising and Category Manager teams to develop and implement campaigns aligned with the promo calendar
• Maintain merchandising inputs (collections, placements, copy updates) in coordination with Merchandising and Ads teams
• Pull and review category performance data to identify trends and opportunities for acquisition, retention, and reactivation
• Support onboarding tasks for new retail partners and categories (asset collection, listing readiness, checklists)

Feature Launches & Educational Content

• Drive new feature launches and create sustained always-on educational content on product features and differentiators
• Coordinate launch assets, help content, FAQs, and in-app placements for retail features
• Prepare internal enablement materials (one-pagers, how-tos) for commercial and support teams
• Assist with rollout communications (email/push/in-app) ensuring customer education content is accurate and on-brand

Data-Driven Decision Making & Reporting

• Pull daily, weekly, and monthly reports and maintain dashboards for key KPIs (traffic, conversion, AOV, total orders)
• Compile post-campaign reports/readouts summarising performance insights, learnings, and next steps
• Maintain excellent data hygiene: complete UTM coverage, accurate tagging, and consistent tracking
• Coordinate with analytics and product teams to ensure tracking coverage for all campaigns and promotions
• Execute basic A/B tests (subject lines, creatives, audiences, regional variations) and document learnings

Cross-Functional Collaboration

• Engage with brand, content, performance and social teams on through-the-line Retail and Mr D brand campaigns
• Liaise with social media team on monthly content planning, preparation, and paid influencer partnerships
• Coordinate influencer deliverables and tracking; maintain up-to-date influencer content logs
• Work with performance media and CRM teams to create and implement strategies to grow orders and first-time buyers
• Collaborate with Takealot Group marketing representatives for Retail-specific campaigns to cross-sell and access new shoppers

Market Share & Brand Awareness

• Support brand-building and market-differentiation initiatives in the retail delivery space
• Assist with on-the-ground activations, partnership executions, and campaign asset localisation
• Help deliver cohesive campaigns that elevate the Mr D brand across touchpoints

Qualifications and experience: 

• Bachelor's degree (3+ years) in Marketing, Business, Communications, or related field
• 3-5 years of retail and marketing experience (Retail/FMCG, eCommerce, marketplace, or app-based environments strongly preferred)
• Experience working across multiple marketing channels - Digital, ATL, CRM, Partnerships - with demonstrable results
• Proven track record of delivering projects on time and to brief
• Internship or placement experience welcome if accompanied by hands-on execution across CRM, paid social, or merchandising tools

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Your responsibilities:

• Work closely with the Head of Merchant, product managers & business stakeholders to confirm business objectives and define user objectives & flows.
• Measure the effectiveness of each initiative & refine it.
• Research interaction design trends.
• Conduct research independently.
• Run surveys in a timely and accurate manner.
• Collect survey data, analyze data, and capture and collate data results.
• Interpret the analyzed data.
• Build high-fidelity wireframes and working prototypes.
• Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
• Work closely with the development & QA teams to ensure successful implementation of the specified designs.
• Propose further research, testing, and designs based on user needs.

Qualifications & Experience:

• Relevant tertiary qualifications required or equivalent experience 
• You should have a minimum of 5 years of experience in design research, conducting surveys and interviews, and performing data analysis.
• You have at least 5 years of experience working with data sets, and you are comfortable doing data analysis and reporting based on data.
• Experience designing interfaces in a customer and user-centric manner.
• Experience with standard UCD methodologies. 
• Experience with marketplace design & UI design would be beneficial.

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Your responsibilities will include:

 Supporting the Inbound Supply Chain Operations team with:

• Providing high quality data and process analysis to the Supply Chain Operations team to identify problem areas and suggest improvements.
• Investigating system performance issues and identifying on opportunities for improvement to inbound systems
• Managing a team of Technical Support Specialists and providing technical support for both internal and external stakeholders
• Creating and maintaining operational reports on Looker, Looker Studio, DataForm, data pipelines and bespoke solutions
• Administration of inbound supply chain systems, primarily focused on managing day to day capacities for inbound delivery bookings.
• Providing User Acceptance Testing for inbound system changes and EDI integrations with external stakeholders

Qualifications & Experience:

• 3 years technical knowledge of system workflows and integrations
• 3 years’ experience as an analyst (business analyst, data analyst, system analyst) - in the Supply Chain and Retail Industry or similar advantageous
• Advanced profiency with SQL is a must
• Experience in data visualisation tools such as Looker Studio, Power BI
• Coding (preferably Python) advantageous
• NQF7 or final year

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Your responsibilities will include:

• Core Web Vitals & Page Experience: Act as the "Performance Guardian" for merchandising content. Audit and optimise heavy page assets (banners, images, scripts) to ensure they do not negatively impact LCP (Largest Contentful Paint) or CLS (Cumulative Layout Shift).
• Brief technical improvements to developers to ensure green scores across all page types.
• Category & Product Page Optimisation: Execute high-volume optimization of Category Landing Pages (PLPs) and Product Pages (PDPs). Ensure that H1s, metadata, and description copy perfectly align with user search intent and commercial goals.
• Search Intent & CR% Optimisation: Analyse high-traffic landing pages to ensure content satisfies user intent. Optimise page layout, copy, and Call-to-Actions (CTAs) to reduce bounce rate and drive Conversion Rate (CR%) from organic traffic.
• Offsite Discoverability & Rich Snippets: Manage the appearance of pages on Google.
• Implement and monitor Structured Data (Schema) for reviews, price, and stock to secure.
• Rich Snippets. Optimise Meta Titles/Descriptions to maximise CTR.
• Merchandising for SEO: Collaborate with Retail and Merchandising teams to ensure strategic products and promotions are surfaced via SEO. Manage "Out of Stock" and "Discontinued" product flows to retain authority and user trust.
• Image SEO & Asset Management: Optimise all visual assets (product images, merchandising banners) for search discovery (Alt tags, filenames) and performance (next-gen formats, compression) to drive traffic from Google Images.
• Competitor Gap Analysis: Monitor competitor product and category pages to identify content, feature, or speed advantages they hold, and implement agile fixes.

Qualification & Experience:

• Minimum bachelor’s degree Marketing.
• 3-5 years of SEO experience with a specific focus on E-commerce or Retail.
• Strong technical understanding of Core Web Vitals: XML sitemaps and on-site content (E-E-A-T principles).
• Proven experience in Conversion Rate Optimisation (CRO) principles.
• Experience working with large-scale Catalogue Management Systems (CMS).

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Your responsibilities can include:

• Manage and ensure that Inventory is well organized and controlled to sufficiently support production and the goals of the business
• Implement improvement processes and maintain policies and procedures and systems to minimize costs and maximize working capital
• Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
• Manage and implement the Company Policies & Procedures within the Inventory department and ensure that they is strictly adhered to
• Manage stock takes, cycle counts, replenishments
• Ensure stock accuracy and pickable locations
• Conduct Pick Fail investigations
• Supervise stock movements
• Drive process improvement through data driven decisions
• Manage and implement inventory management strategies
• Optimize the customer experience by ensuring the right product quantities, in the right places, at the right time
• Perform audits of inventory management-related tools and systems ensuring settings are correct and optimized
• Automate whenever possible
• Take ownership of all aspects of inventory reporting for the company: develop the inventory planning model,
  plan product transitions and inventory exposure
• Produce daily reports to ensure key critical areas of the inventory processes are controlled
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Monitor, maintain and manage all inventory related reports
• Be responsible for all projects stock moves
• Ensure that all inventory is effectively managed by
• identifying slow moving stock, dead stock, expired dates and other critical factors
• Continuously monitor the stock density by location and devise appropriate action plans to reduce impact on production
• Develop appropriate inventory solutions for the variety of product types stored
• Strategically align with risk management and highlight high risk areas and potential theft hot spots
• Expected to manage the Inventory holding and Integrity of the DC
• Collaborate with HOD's in order to streamline and achieve Inventory and DC KPI's
• Align Inventory policies with Finance
• Assist in maintaining and managing the compliance as set out by the various regulatory boards
• Liaise with Head Office to drive and execute Group strategies related to Inventory and compliance

Qualifications and experience:

• Relevant Inventory qualification (Degree or Diploma)
• 5 to 7 years previous experience in inventory management including minimum 3 years at management level
• Preferably in the Logistics, Supply Chain, Warehousing and Distribution environment
• Proficient in MS Office (Word, Excel, MS Access and PowerPoint) ,WMS systems

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Your responsibilities will include:

Safety & Compliance

• Lead daily pre-start checks and ensure all MHE is compliant with OSHA/OHS standards and company policy
• Conduct safety observations, toolbox talks, and incident investigations related to MHE
• Enforce PPE and safe operating procedures. Stop unsafe acts immediately

Training & Coaching

• Train and assess new and existing MHE operators. Maintain training records and license validity
• Coach operators on efficient handling techniques to reduce product damage and cycle time
• Run refresher training and re-certifications.

Equipment Performance

• Liaise with maintenance/3PL vendors on breakdowns,PM schedules, and repairs
• Track MHE utilization, damage rates, and downtime Identify trends and recommend improvements
• Ensure battery charging, fueling, and housekeeping standards are met

Process Improvement

• Analyze MHE-related KPIs: travel time, picks/hr, damage %, downtime
• Propose layout, process, or equipment changes to improve flow and reduce bottlenecks
• Champion 5S and lean practices in MHE areas

Qualification & Experience:

• Certifications: Valid MHE license for forklift, reach truck, and other equipment used on site
• Grade 12
• Experience: 2+ years operating MHE in a DC/warehouse
• 1+ year in a training/supervisory role preferred
• Safety-first mindset, assertive, analytical, hands-on, able to work shifts

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Your responsibilities can include:

• It’s primary objectives therefore centres on timelines, efficiency and effectiveness of Drivers
• Managing the drivers and various systems to optimize delivery and reporting
• Ensuring that all reporting relating to various vehicles, last Mile and driving staff is done promptly, accurately and effectively
• Ensuring that the relevant chain of command is updated as soon as possible with any and all relevant information pertaining to the loading and delivery of parcels as well as any system issues encountered
• Ensuring that adequate staff are present and on duty for the daily tasks
• Ensuring that staff are efficiently tasked and effectively deployed
• Ensuring that all operational imperatives are being upheld and that any current or potential blockers are raised quickly and effectively to the correct people
• Ensuring returned goods are collected from Customers and returned to the Returns Department with the correct paperwork
• Ensuring that all queries relating to drivers and deliveries are quickly and effectively resolved
• Ensure that all Drivers sent onto the road have valid Drivers’ Licences and PDP’s
• Ensure that admin staff have access to all relevant data and detail regarding deliveries, staff clocking times, leave etc.
• Ensuring that any changes to deliveries that need to be affected by customers are done as soon as possible, as efficiently as possible with the relevant parties being informed along the way. The system needs to be updated appropriately as well
• Ensure that all driving staff are compliant with all relevant safety and security standards and procedures; as prescribed by the company, as well as all other measures detailed in the Driver’s job description and any other ancillary communication as given from time to tim
• Ensure that all drivers and assistants are correctly dressed in all PPE issued
• Ensure that proper staff leave planning and submissions are done; in line with operational necessities and any other parameters as prescribed by the company
• Ensure that all vehicles, hardware and/or equipment is maintained and looked after and is in good working order. Any deficiencies, need to be reported and investigated immediately.
• Ensure that all due diligence is done in order to ensure the safety of all parcels and equipment within the warehouse area, on the road
• Ensure that all loss of company assets and stock is minimized and that all missing items are afforded the appropriate diligence, in terms of tracing and finding
• Ensure that reports as requested by management are submitted timeously
• Ensure the Various systems are in line with the daily deliveries e.g. Branch Dashboard & Driver Dashboard
• Develop and implement effective and efficient work processes and procedures complying with SOP
• Supervise, coach and develop team
• Implement discipline management and performance management of staff up to the first written warning stage, when necessary
• Driving and promoting the company culture from within, over and above the rules and standards set out in various documents; thus, ensuring a workforce that is committed to excellence and success.

Inbound Operations

• Oversee receiving, scanning, and verification of stock against documentation
• Ensure consolidation of multiple pieces within the multi-grid system for order completeness
• Ensure complete orders are staged accurately in designated sort areas
• Monitor and control receiving discrepancies, damages, and stock integrity
• Ensure all damaged items are escalated timeously via Zendesk
• Maintain accurate system updates and binning processes
• Ensure efficient dock-to-stock turnaround times

Outbound Operations

• Oversee preparation of stock for book-out in line with dispatch requirements
• Ensure accurate booking out of stock according to driver routes
• Supervise loading of vehicles, including large vehicles, ensuring correct allocation
• Ensure all parcels are correctly scanned and assigned before dispatch
• Drive completion of book-out processes by 06:00 to meet dispatch timelines
• Monitor dispatch accuracy, delivery readiness, and fail rate control

Qualifications and experience:

• Matric certificate
• Certificate or qualification in Supply Chain, Logistics, Fleet Management, or similar (advantageous)
• 3 to 5 years’ experience in fleet control or similar supervisory roles
• Strong leadership and team management skills
• Punctuality and reliability
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Good interpersonal and communication skills
• Knowledge of routes and geography
• Competent in computer use and common software
• Administrative skills and attention to detail
• Clean driving and criminal record
• Sober habits and willingness to work overtime as required

go to method of application »

Your responsibilities can include:

• It’s primary objectives therefore centres on timelines, efficiency and effectiveness of Drivers
• Managing the drivers and various systems to optimize delivery and reporting
• Ensuring that all reporting relating to various vehicles, last Mile and driving staff is done promptly, accurately and effectively
• Ensuring that the relevant chain of command is updated as soon as possible with any and all relevant information pertaining to the loading and delivery of parcels as well as any system issues encountered
• Ensuring that adequate staff are present and on duty for the daily tasks
• Ensuring that staff are efficiently tasked and effectively deployed
• Ensuring that all operational imperatives are being upheld and that any current or potential blockers are raised quickly and effectively to the correct people
• Ensuring returned goods are collected from Customers and returned to the Returns Department with the correct paperwork
• Ensuring that all queries relating to drivers and deliveries are quickly and effectively resolved
• Ensure that all Drivers sent onto the road have valid Drivers’ Licences and PDP’s
• Ensure that admin staff have access to all relevant data and detail regarding deliveries, staff clocking times, leave etc.
• Ensuring that any changes to deliveries that need to be affected by customers are done as soon as possible, as efficiently as possible with the relevant parties being informed along the way. The system needs to be updated appropriately as well
• Ensure that all driving staff are compliant with all relevant safety and security standards and procedures; as prescribed by the company, as well as all other measures detailed in the Driver’s job description and any other ancillary communication as given from time to tim
• Ensure that all drivers and assistants are correctly dressed in all PPE issued
• Ensure that proper staff leave planning and submissions are done; in line with operational necessities and any other parameters as prescribed by the company
• Ensure that all vehicles, hardware and/or equipment is maintained and looked after and is in good working order. Any deficiencies, need to be reported and investigated immediately.
• Ensure that all due diligence is done in order to ensure the safety of all parcels and equipment within the warehouse area, on the road
• Ensure that all loss of company assets and stock is minimized and that all missing items are afforded the appropriate diligence, in terms of tracing and finding
• Ensure that reports as requested by management are submitted timeously
• Ensure the Various systems are in line with the daily deliveries e.g. Branch Dashboard & Driver Dashboard
• Develop and implement effective and efficient work processes and procedures complying with SOP
• Supervise, coach and develop team
• Implement discipline management and performance management of staff up to the first written warning stage, when necessary
• Driving and promoting the company culture from within, over and above the rules and standards set out in various documents; thus, ensuring a workforce that is committed to excellence and success.

Inbound Operations

• Oversee receiving, scanning, and verification of stock against documentation
• Ensure consolidation of multiple pieces within the multi-grid system for order completeness
• Ensure complete orders are staged accurately in designated sort areas
• Monitor and control receiving discrepancies, damages, and stock integrity
• Ensure all damaged items are escalated timeously via Zendesk
• Maintain accurate system updates and binning processes
• Ensure efficient dock-to-stock turnaround times

Outbound Operations

• Oversee preparation of stock for book-out in line with dispatch requirements
• Ensure accurate booking out of stock according to driver routes
• Supervise loading of vehicles, including large vehicles, ensuring correct allocation
• Ensure all parcels are correctly scanned and assigned before dispatch
• Drive completion of book-out processes by 06:00 to meet dispatch timelines
• Monitor dispatch accuracy, delivery readiness, and fail rate control

Qualifications and experience:

• Matric certificate
• Certificate or qualification in Supply Chain, Logistics, Fleet Management, or similar (advantageous)
• 3 to 5 years’ experience in fleet control or similar supervisory roles
• Strong leadership and team management skills
• Punctuality and reliability
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Good interpersonal and communication skills
• Knowledge of routes and geography
• Competent in computer use and common software
• Administrative skills and attention to detail
• Clean driving and criminal record
• Sober habits and willingness to work overtime as required

go to method of application »

Your responsibilities can include:

• Lead and manage the TDT team to ensure timely and accurate delivery operations at the Johannesburg Distribution Centre.
• Allocate daily tasks and optimise team workload to meet delivery targets and SLAs.
• Monitor team performance through KPIs and take corrective actions to improve productivity and quality
• Coach, develop, and motivate team members to maintain high levels of engagement and performance.
• Manage shift planning, attendance, and staffing levels to ensure operational efficiency.
• Ensure strict compliance with health, safety, and environmental (HSE) standards within the team
• Resolve operational issues, conflicts, and escalations promptly and effectively.
• Collaborate with internal departments to ensure smooth coordination of delivery and warehouse activities
• Drive continuous improvement initiatives to enhance process efficiency and customer satisfaction
• Maintain accurate records and prepare reports on team performance and operational metrics
• Investigate, document, and report on damages, warehouse losses, missing parcels, and other operational discrepancies, ensuring corrective and preventative measures are implemented
• Ensure all loss and damage investigations are completed within required timelines and communicated to relevant stakeholders
• Consistently meet or exceed daily delivery targets and service level agreements (SLAs).
• Maintain high team productivity and quality standards with minimal errors or delays
• Effective management of staffing and shift schedules to ensure full operational coverage
• A motivated, well-trained, and engaged TDT team driving operational excellence
• Compliance with all health, safety, and environmental regulations within the team
• Timely resolution of operational challenges and escalations to minimize disruptions
• Accurate and timely reporting on team performance and key operational metrics
• Continuous improvement initiatives successfully implemented, leading to enhanced delivery efficiency and customer satisfaction

Qualifications and experience:

• Matric certificate or equivalent
• Diploma or qualification in Logistics, Supply Chain Management, Operations Management, or related field preferred but not mandatory
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations.
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets
• Minimum of 3 years’ experience in logistics, supply chain, or delivery operations
• At least 1 to 2 years’ experience in a supervisory or team leader role within a distribution or transport environment
• Proven track record of managing teams and achieving operational targets

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Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus