Team Member: Debt Collections at The South African Revenue Service (SARS)

Job Purpose

• To effectively apply detailed knowledge of understanding of debt enforcement collection process on outstanding debt and returns for CIT, PIT, PAYE, VAT and basic Customs and Excise tax types, through fact-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service deliver and compliance, with some required guidance and some limited autonomy.

Education and Experience

• Relevant Higher Certificate (NQF 5) and 3 years’ related experience in a similar environment.

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) in Taxation, Audit, Accounts, Debt Management and 3 years’ experience in a debt collections and/or tax environment.

Minimum Functional Requirements

• Senior Certificate (NQF 4) and 4 years’ experience in a debt collections and/or tax environment.

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Identify cases that require the attention for Account Maintenance.
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Prepare and issue Civil Judgement if the taxpayer remains non-compliant.
• Prepare and complete Payment Arrangements for requests for all deferment requests (simplified and non-simplified) within the specified turnaround times.
• Prepare and issue Writ of Execution (no removal and selling of assets without line manager approval).
• Prepare and complete Compromise request where case will be declined for non-compliance in respect of information and/or Outstanding Returns (No presentation to Committee, approval by Senior Manager).
• Prepare and complete Suspension of Payment request (simplified) request where case needs not to be presented to a Committee (Below R1 million).
• Perform basic analysis of bank statements, cash flow statements, assets and liabilities statements including performing a basic of interpretation of financial statements.
• Prepare and communicate letters of Final Demand, Payment request outcomes, Compromises request outcomes and Suspension of Payment request outcomes as required.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Trust

Technical competencies

• Business knowledge
• Business writing skills
• Customer Liaison
• Data collection and analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional policies and procedures
• Negotiation Skills
• Planning and Organising
• Problem Analysis and Judgement
• Quality Orientation
• Reporting
• Risk Identification
• Tax Knowledge
• Verbal Communication

Deadline:30th April,2026