Tech Officer: Jnr Systems Engineer- Backup at BCX

Core Description

• Under general supervision, responsible for administration, maintenance and modification of Backup application and infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on backup systems to customers and field service engineers.

Key Deliverables / Primary Functions

• Install, maintain, update, and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
• System Administration of Windows / Linux / Backup Systems, Backup Appliances and Backup Storage.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues
• Design moderately complex programs and program modifications from supplied specifications, using agreed standards and tools, to achieve a well-engineered result.
• Document all work including test results in accordance with agreed standards, methods, and procedures in a clear and concise manner.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
• Timeously responds to instructions or follows agreed plans to successfully install or remove software, using supplied installation instructions and tools in alignment with agreed standards, including where appropriate those for electrical work

Core Functional Skills & Capabilities

• Troubleshooting
• ICT Knowledge
• Attention to detail
• Infrastructure Technology
• Problem solving
• Core Behavioural Competencies
• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people
• Deciding & Initiating Action

Minimum Qualifications

• NQF 4: Grade 12, National Diploma
• Additional Education -Preferred /Advantage
• Experience
• 2 years’ System Engineering experience in ICT Backup Environment

Certifications

• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control
• Span of Control: 0
• Level of Engagement:Clients, senior level specialists

Special Requirements / Employment Condition

• Ability to cope under pressure
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Hybrid Remote Worker
• Non-Billable