BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Under general supervision, responsible for administration, maintenance and modification of Backup application and infrastructure. Operates closely with customer to determine requirements and resolve problems. Provides general technical consulting on backup systems to customers and field service engineers.
Key Deliverables / Primary Functions
- Install, maintain, update, and administer Backup software.
- Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
- Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly.
- System Administration of Windows / Linux / Backup Systems, Backup Appliances and Backup Storage.
- Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
- Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues
- Design moderately complex programs and program modifications from supplied specifications, using agreed standards and tools, to achieve a well-engineered result.
- Document all work including test results in accordance with agreed standards, methods, and procedures in a clear and concise manner.
- Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.
- Timeously responds to instructions or follows agreed plans to successfully install or remove software, using supplied installation instructions and tools in alignment with agreed standards, including where appropriate those for electrical work
Core Functional Skills & Capabilities
- Troubleshooting
- ICT Knowledge
- Attention to detail
- Infrastructure Technology
- Problem solving
- Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Deciding & Initiating Action
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
- Experience
- 2 years’ System Engineering experience in ICT Backup Environment
Certifications
- Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement:Clients, senior level specialists
Special Requirements / Employment Condition
- Ability to cope under pressure
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Hybrid Remote Worker
- Non-Billable
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Core Description
- To carry out the identification, logging, resolution and correct allocation of IT related incidents and requests. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations and Service Levels.
Key Deliverables / Primary Functions
- Respond to telephonic, email and auto logged customer incidents and requests in accordance with defined processes, within service level agreements and time allocations.
- Capture all customer interactions into the IT Service Management system.
- Describe, classify, and assign tickets to the relevant support groups as per agreed process and templates
- Analyse and resolve technical incidents and requests, as per required level of expertise within the required time allowed.
- Follow up on ticket resolution to ensure compliance to service level agreements
- Provide technical support in adherence to quality standards and customer service excellence.
- Provide professional and empathetic IT Service Desk service to BCX customers
Core Functional Skills & Capabilities
- IT Infrastructure
- Time management
- IT Desktop and application support
- Troubleshooting
- Customer Focus
Core Behavioural Competencies
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Working with people
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Relevant IT certification
- Additional Education -Preferred /Advantage
Experience
- At least 12 months experience in IT Service Desk or active remote and on-site desktop support.
Certifications
- A+
- N+
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Interacts with internal IT clients
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time: Office Based position.
- Billable
- Client Roaming
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Core Description
- The main purpose of this position is to assist the Project Lead/s with administrative responsibilities
Key Deliverables / Primary Functions
- Logging and closing all installation incidents per project timeously.
- Arranging for technicians and other vendors to be on site for installations within the specified time.
- Following up with the inland and costal project managers that all installations are completed
- Escalating all problems and concerns regarding open installations to the project Lead and customer
- Getting and / or tracking approval from project managers for quotes that are submitted.
- Ensure that all purchase orders are received for approved orders.
- Liaising with the projects team, relevant customer as well installation team regarding project status on an ongoing basis
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Communication
- Analytical and Problem Solving
Core Behavioural Competencies
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Writing and Reporting
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience with projects administration
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements. To provide guidance and support to junior project staff.
Key Deliverables / Primary Functions
- Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution. Produce detailed work plans with appropriate timelines, matching resources against project priorities.
- Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe, and service level agreements.
- Monitor governance and quality of the projects in line with BCX regulation and policies.
- Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met.
- Track and report on project status and performance, project deliverables, dependencies, and timeframes.
- Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery.
- Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage.
- Contribute to process improvement initiatives to improve project delivery.
Core Functional Skills & Capabilities
- Attention to detail
- Microsoft Office
- Analytical and Problem Solving
- Communication
- Project Management
- Core Behavioural Competencies
- Job Match
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Writing and Reporting
- Deciding & Initiating Action
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Project Management or Business Administration
- OR NQF 4: Grade 12
- Additional Education -Preferred /Advantage
Experience
- Minimum 3-years’ experience with Project Management experience in managing projects in the Retail environment. Experience in leading project teams is advantageous.
Or
- Minimum 5 years work experience with Project Management experience in managing projects in the Retail environment. Experience in leading project teams is advantageous.
Certifications
- Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Level of Engagement : Engagement with internal and external clients
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Office Based position.
- Billable
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Core Description
- Responsible for providing administrative support to the Logistics and Warehousing team by assigning and processing the GR requests that are sent to the central mailbox.
Key Deliverables / Primary Functions
- Collaborating with procurement staff to list expected deliveries.
- Receiving shipments and signing paperwork upon receipt.
- Contacting buyers if any mistakes are identified.
- Ensuring invoices and delivery notes are signed and all requests adhere to the minimum requirements prior to processing the GR’s.
- Capturing stocktake count sheets on the ERP system.
- Perform general warehouse functions including stocktakes, housekeeping and Goods receipt on ERP system.
Core Functional Skills & Capabilities
- Attention to detail
- Customer Focus
- Relationship Building
- Teamwork
- Core Behavioural Competencies
- Deciding & Initiating Action
- Working with people
- Following instructions & procedures
- Adapting & Responding to change
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12, National Diploma
- Additional Education -Preferred /Advantage
Experience
- Minimum of one (1) year experience in an administrative role in a logistics environment.
Certifications
- Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation.
Special Requirements / Employment Condition
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Office Based position.
Method of Application
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