Tech Officer : Systems Engineer at BCX

Core Description

Responsible for handling of client monitored server calls, investigation and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and implementation of the Call tree escalation and after-hours escalation matrix for the different Technologies  

Key Deliverables / Primary Functions

• Monitoring multi-client servers using the Monitoring systems 
• Troubleshooting and resolving system issues with servers via remote desktop. 
• Installing-config-testing and maintaining OS application software and system management tools. 
• Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
• Escalating and monitoring calls 24/7. 
• Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
• Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
• Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 

Functional Skills

• Information Technology Solutions
• Troubleshooting Techniques.
• Customer Focus;
• Communication
• Time & Priority Management

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification in IT/Business/Commerce

Experience

• 1 to 2 years’ IT support experience 

Certifications / Professional Registration

• None

Special Requirements/ Employment Condition

• Willing to work extended hours
• Ability to work shift/ overtime
• Ability to cope under pressure
• Valid Drivers license