Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 18, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Tech Officer : Systems Engineer

    Core Description

    Responsible for handling of client monitored server calls, investigation and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and implementation of the Call tree escalation and after-hours escalation matrix for the different Technologies  

    Key Deliverables / Primary Functions

    • Monitoring multi-client servers using the Monitoring systems 
    • Troubleshooting and resolving system issues with servers via remote desktop. 
    • Installing-config-testing and maintaining OS application software and system management tools. 
    • Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
    • Escalating and monitoring calls 24/7. 
    • Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
    • Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
    • Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 

    Functional Skills

    • Information Technology Solutions
    • Troubleshooting Techniques.
    • Customer Focus;
    • Communication
    • Time & Priority Management

    Behavioural Competencies

    • Job Match Rating
    • Delivering Results
    • Meeting customer expectations
    • Teamwork
    • Handling Pressure
    • Communication and Impact

    Qualifications

    • Grade 12 (NQF 4) with relevant IT Certification in IT/Business/Commerce

    Experience

    • 1 to 2 years’ IT support experience 

    Certifications / Professional Registration

    • None

    Special Requirements/ Employment Condition

    • Willing to work extended hours
    • Ability to work shift/ overtime
    • Ability to cope under pressure
    • Valid Drivers license

    Method of Application

    Interested and qualified? Go to BCX on careers.bcx.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at BCX Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail