Latest Jobs at BCX

Core Description

• Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision. 

Key Deliverables / Primary Functions

Manage Configurations

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.

Coordinate computer operations

• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

Install Hardware/Software

• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

Miscellaneous

• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits
• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

Functional Skills

• Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
• Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12

Experience

• 2 years  relevant experience. 

Certifications / Professional Registration

• Applicable industry certification will be an advantage
• A+
• N+
• MCSE

Special Requirements/ Employment Condition

• Own vehicle
• Valid Drivers license

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Core Description

Responsible for handling of client monitored server calls, investigation and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and implementation of the Call tree escalation and after-hours escalation matrix for the different Technologies  

Key Deliverables / Primary Functions

• Monitoring multi-client servers using the Monitoring systems 
• Troubleshooting and resolving system issues with servers via remote desktop. 
• Installing-config-testing and maintaining OS application software and system management tools. 
• Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
• Escalating and monitoring calls 24/7. 
• Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
• Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
• Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 

Functional Skills

• Information Technology Solutions
• Troubleshooting Techniques.
• Customer Focus;
• Communication
• Time & Priority Management

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification in IT/Business/Commerce

Experience

• 1 to 2 years’ IT support experience 

Certifications / Professional Registration

• None

Special Requirements/ Employment Condition

• Willing to work extended hours
• Ability to work shift/ overtime
• Ability to cope under pressure
• Valid Drivers license

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Core Description

• Install, monitor, test and maintain cloud infrastructure solutions 
• Provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving, including support, installation, implementation of IT systems for client specific projects.
• Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards

Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Coordinate and Manage Due Diligence reports/processes and assisting with Proposals for new or existing services
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies
• Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning
• Create and maintain technical infrastructure standards & procedure
• Evaluate operational compliance and assist in audit reviews
• Participate in technical design and assist in defining thresholds for monitoring and support
• Actively identify any contribute or manage of risk
• Collaborate and strive to optimise engagement between BCX Divisions and 3rd Parties to establish and enhance relationships with customers and vendors
• Architectural design and deployment with regards to client solutions requirements
• Disaster Recovery (Planning, Execution, and testing)
• Application/Database support or guidance on some applications for client (SQL, Standard bank, File Director, PowerBI, etc.)
• UAT Testing (Application, Deployments and Services
• Network trouble shooting and solution recommendation based on Redefine requirements
• Deployment of services with PDQ – working knowledge will be an advantage
• CCTV Solutions understanding and implementation
• VMware implementation and deployment 
• Hyper-V implementation and deployment 

Functional Skills

• Hardware/Software Installation and management
• Effective working in a global team environment
• Service Orientated
• Excellent communication and presentation skills

Behavioural Competencies

• Meeting customer expectations
• Handling Pressure
• Job Match Rating
• Communication and Impact
• Delivering Results
• Decision Making

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Business/ Commerce
• NQF 4: Grade 12

Experience

• 5 years’ experience in particular field of speciality within a large and highly complex organisation
• If highest qualification Grade 12 - 7 years of advanced experience 
• Deployment of services with PDQ – working knowledge will be an advantage
• CCTV Solutions understanding and implementation
• Understanding Azure from VM, AD, O365

Certifications / Professional Registration

• Applicable industry certification will be an advantage
• ITIL Foundation and Practitioners Certification
• Azure Certification
• SCCM/SCOM/Exchange Certification (optional)
• VMWare
• Applicable industry certification is required
• MCSE

Special Requirements/ Employment Condition

• Valid Drivers license

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Core Description

Responsible for managing and supporting customer technical solutions. Provides general technical support on customer systems under guidance of technical specialists. Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems.  

Key Deliverables / Primary Functions

• Support, maintain and manage the technical aspects of a managed solution and ensure contracted service level agreements are met
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Maintain technical infrastructure standards and procedures 
• Drive a proactive culture to reduce common causes of operational problems.
• Administration of client server environment as well as maintain and support the operating systems.
• Understand SCCM/WSUS implementation.
• Monitoring, routine health checks and support of servers (hardware, hypervisors and software)
• Pro-active support and maintenance of client environment
• Support and troubleshooting of client environment
• Setup and configuration of Windows Server OS
• Maintenance and troubleshooting of Windows Server OS
• Maintenance and troubleshooting of VMWare

Functional Skills

• Hardware/Software Installation and management, troubleshooting and problem resolution. Documentation/Technical Authoring. Service Orientated
• Computer Literacy
• Professionalism
• Planning and Organising
• Time & Priority Management
• Sound Knowledge of AD and DNS

Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Qualifications

• NQF 4: Grade 12

Experience

• Windows Server 2012/16/19, 2 years’ experience 
• VMWare 5.5 and up, 2 years’ experience
• Server Hardware, 2 years’ experience
• Networking experience, 2 years’ experience
• Microsoft O365, 2 years’ experience
• Microsoft Active Directory, 2 years’ experience
• Mimecast, 2 years’ experience

Certifications / Professional Registration

• ITIL Foundation v3/v4 (optional)
• VMware VCP
• Microsoft Certifications 2
• Hardware Certifications 2

Special Requirements/ Employment Condition

• After hours call out (stand by)
• Valid Drivers license