Tech Officer: Systems Engineer (Outsource) at BCX

Core Description

• Responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system

Key Deliverables / Primary Functions

• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
• 1st and 2nd level operational support
• Back-End infrastructure applications support

Core Functional Skills & Capabilities

• Risk Management
• Infrastructure Technology
• ICT Knowledge
• Customer Orientation
• Customer Service

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Working with people
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Deciding & Initiating Action

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ IT support experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control: 0
• Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable