Tech Sales Support Assoc III at Diversey

PURPOSE OF JOB:   

• Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly seek to deliver revolutionary cleaning and hygiene technologies that provide total confidence to customers across all our global sectors.

These include:

• facility management, health care, hospitality, retail and food service; in addition to food and beverage. This specific role falls under the Food and Beverage division.
• The role is to train customers on our products and how to use it optimally. This position is based in Cape Town.

RESPONSIBILITIES:

• Call customers to schedule training.
• Conduct training at Customer premises.
• Extensive travel required with long periods away from home.
• Fit and healthy -be able to stand on their feet for long periods of time.
• Record all training done with participants.
• Maintain an on-going yearly record of training done with ACE customers.
• File all copies of Training registers.
• Ensure all store DC Hygiene file is up to date.
• Do small repairs to dispensing equipment whilst in store.
• Communicate any maintenance issues that he /she cannot fix immediate when on site.
• Responsible for all the merchandising of Sealed Air material -new stores/customers.
• Replacement of old or peeling merchandising when after conducting training.
• Identify competitor products in store and report findings to relevant Sales Representative.
• Ability to deal with pressurized and tough Retail environment.

MINIMUM REQUIREMENTS:

• Matric Certificate
• Current Driver’s license
• Presentable, with excellent interpersonal skills.
• Strong verbal and written English communication skills.
• Technical knowledge of chemical dispensing systems.
• Willing to travel extensively.
• Willing to work overtime, as and when expected by the company.
• Understanding of hygiene and cleaning practices, equipment and products.

COMPETENCIES:

• Strong persuasive skills- and to explain difficult problems and persuade others.
• Excellent interpersonal skills and ability to generate credible and trustworthy relationships.
• Attention to detail and high level of accuracy.
• Strong verbal and written English and Afrikaans communication skills.
• Strong implementation and execution skills.
• Good organizational and planning skills.
• Ability to be relatable, personable, and productive within a team environment.
• Reasoning and Cognitive Ability.
• Ability to take initiative.
• Ability to make decisions rapidly.
• Ability to prioritize.
• Ability to work without supervision.
• Able to write and prepare documents.
• Can do attitude
• Work under pressure

The role is to train customer on our product and how to use it optimally.