Technical Advisor - KZN at RCL Foods

Minimum Requirements    

• Matric essential.
• Degree or Diploma advantageous.
• 1 – 2 Years relevant bakery formal training experience to both individuals and groups.
• 3 – 5 Years bakery operational/management experience.
• Valid Code EB drivers’ license.
• Computer literacy (MS Office).

Duties & Responsibilities    

• Technical Baking Training with Customers:
• Provide formalized training align to the Outlet Targeting Model; at an agreed ranked coverage.
• Continued training of staff and demonstrating of product range across all RCL Divisions.
• Compiling training plans for customers.
• Carrying out a training needs analysis in store based on process and product.
• Problem solve on product or process in the bakery environment.
• Accurate record keeping of trainings completed.

Product Extensions:

• Works closely with Technical team in aligning implementation of innovation and new product development.
• Works with customers to demonstrate extension of product to meet their consumer’s needs.
• Test Bakes of Product Range/Customer Service:
• Demonstrates the quality and advantages of the RCL Foods products towards potential and existing customers. Provides costings and yield results from test bakes.
• Understand and present intrinsic product benefits aligned to profiled Outlets; according to RCL strategy.
• Preparation of all samples required timeously; before scheduled demonstrations and/ or on site preparation.

Complaint Handling:

• Dealing with customer complaints and provide resolutions.
• Reacts to complaint and strives to resolve issue timeously.
• Ensures correct complaint handling process is adhered to.