Technical Advisor: QA/QI at BroadReach

Purpose of the position

S/he will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by BroadReach Provincial and District levels, be the key point of contact in national consultative QA forums. The Technical Lead will coordinate and manage the team of QA QI specialists responsible for activities at District and Facility levels, standardizing the BroadReach approach across all districts.

Key Accountabilities (included but not limited to)

In your role as Technical Lead QA AND QI you will:

• set and guide standards which will form the foundation of quality assurance and quality improvement across all BroadReach supported districts, providing guidance and leadership on the design and implementation of modalities and “best practices” in QA and QI
• set guidelines, protocols and an M&E framework for the functioning of the QA and QI team
• develop tools and job aids to monitor and support the achievement of QA and QI objectives within BR and DoH
• provide project management and implementation mentorship support to direct reports to ensure that district and facility management and facility staff in supported districts are compliant with Site Improvement through Monitoring Systems (SIMS) requirements, National Core Standards for Health Establishments (NCS), Ideal Clinic Realisation and Maintenance (ICRM) for Primary Health Facilities and Hospitals and are on track towards improvement targets in respect of each.
• provide Technical Assistance on QA and QI to BroadReach customers, clients and internal stakeholders at national, provincial and district levels; keeping abreast of changing policies, guidelines and mandates and leading their roll out across districts where required.
• collaborate within BroadReach towards optimal support of QA and QI initiatives through our data and analytics platforms

Qualifications

Essential qualifications  

• Medical, nursing or pharmacy degree
• Current Registration with the HPCSA, SANC or SAPC
• Master’s degree in a relevant area such as Healthcare, Science or the Social Sciences
• Recognised Degree in Health Service or General Management

Desirable qualifications

• Recognised Diploma or Degree in Quality Assurance or Risk Management
• Recognised Diploma or Degree in Health Science Education or Adult Education
• Recognised Diploma or Degree in Health Service Management

Experience & skills

• Minimum 10 years’ experience within the healthcare industry is a pre-requisite
• Minimum 3 years’ experience in quality assurance and/or quality improvement and/or quality standards development and assessments is a pre-requisite
• Thorough knowledge of the SA National Core Standards for Health Establishments, Ideal Clinic Realisation and Maintenance, and various Quality Assessment methodologies is a prerequisite.
• Experience in health care industry with a specific focus on quality standards and assessments and most current Quality Improvement and Quality Assurance approaches, methods, tools, modalities and global best practices
• Thorough knowledge of the South African Integrated Clinical Services Management model, 90-90-90 HIV and TB strategic frameworks
• Knowledge of the South African DOH governing policies, regulations, directives and models related to health professions acts and omissions, ethics and scopes of practice
• Proficient in MS Office (Word, Excel and PowerPoint)
• Experience in delivering presentations and facilitating workshops
• Experience in government department engagement at a senior level (minimum Provincial level)

Personal qualities & Behavioural competencies

Personal qualities

• Takes responsibility for work activities of self and team and follows through on commitments
• Strives to achieve or surpass results against internal or external standards of excellence
• Committed to development and mentoring of individuals towards their professional development

Behavioural Competencies

• Results orientation
• Communication
• Teamwork
• Consulting and Advising
• Monitoring and Measuring

Capabilities

Winning, Enabling and Delivery of Projects

• Opportunity Development, Capture Management, Proposal Development, Organized, Disciplined, Analytical

People Leadership/Self Leadership

• Selections, Development, Delegation, Example, Self-Confidence, Independently responsible, Curiosity, Change Management

Strategic and Holistic Decision Making

• Governance and legal awareness, Financial acumen, Risk management, Strategic perspective

Relationship Management

• Institutional Representations, Taking the long view, Building common ground, Mutual respect, Responsiveness, Standing for the other, Engagement