Technical Agent - Cape Town at VHRS

Role summary:

Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 3 to 5 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply.  

WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

System & Hardware Configuration

• Create server droplets & setting up server domains
• Zoning and mapping our clients courses
• Perform systems cross checks
• Calibrate our clients courses and hardware to ensure that systems are functioning optimally and resolve any technical challenges timeously
• Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
• Follow standard operating procedures and accurately log & update tasks and projects using the CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• May be required to travel and work extended hours and weekends
• Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Monitor & roll out firmware & application updates to ensure that our devices and system perform optimally

Installation Management & Support

• Remotely manage our site visits by following our standard operating procedures and assist on site Technicians with troubleshooting 
• Perform Hardware installations at client premises as and when required
• Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required

REQUIREMENTS:

• Computer-literate
• Strong organizational skills to manage various tasks, schedules, and resources efficiently
• To firmly buy in, into the “A customer’s problem is my problem” principle
• The ability to collaborate with colleagues and a team player who communicates well at all times
• To build a good rapport with clients and represent Tagmarshal in a professional manner at all times.
• Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholders
• The ability to identify and resolve operational issues, areas of improvement and recommend workable solutions
• Analyze data, track key performance indicators (KPIs), and make data-driven decisions
• Attention to detail
• Maintain the Integrity of our data for accurate data analysis and KPI reporting
• Effective time management and the ability to prioritize tasks & projects in line with business priorities
• The ability to adapt to changing circumstances and handle unexpected challenges
• Leadership skills to manage teams and projects effectively
• Ability to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Driven and self-motivated 
• Great customer service and interpersonal skills
• To maintain a positive and professional demeanor and professional appearance at all times
• Ability to work independently and without supervision 
• To be outcomes driven – challenges: take the initiative to identify solutions to problems and own the process of implementing the fix
• Ability to apply strong troubleshooting, problem-solving and critical thinking skills

RELEVANT EDUCATION AND EXPERIENCE:

Required

• Matric
• Experience with CRM systems
• A good understanding of DC low voltage wiring circuits
• Field installation and maintenance experience
• Experience in the automotive or electronic security industry
• Experience in desktop/laptop/tablet setup, configuration and software repair

Advantageous

• Experience working with remote teams
• Graduate Studies 
• Supervisory or team leadership experience