IT Operations Manager at Kontak Recruitment

• We are seeking a highly skilled, hands-on IT Manager to lead, support, and future-proof the technology ecosystem across a world-class, remote wilderness hospitality operation. This is not a corporate, desk-bound IT role, it is IT at scale, in the wild. You will manage complex infrastructure across multiple sites, ensure seamless digital experiences for guests and staff, and drive technology strategy aligned with operational efficiency and profitability.
• This role requires a decisive, solutions-driven professional who thrives in challenging environments, has strong hardware and network management expertise, and understands the critical link between technology performance and the guest experience.

What We’re Looking For

• Strong hands-on hardware and infrastructure troubleshooting experience
• Advanced network management skills (LAN/WAN/VSAT/Wi-Fi)
• Experience in hospitality, remote operations, or multi-site environments (advantageous)
• Strong understanding of PMS, POS, CRM, and hospitality-grade technology ecosystems
• Budgeting skills and a cost-optimisation mindset
• Calm, methodical approach in high-pressure or time-sensitive environments
• Problem-solving leadership style with a focus on solutions and scalability

Personal Qualities

• Highly self-sufficient and comfortable working in remote settings
• Strong communication and collaboration skills
• Analytical and commercially aware
• Practical, hands-on leadership with the ability to innovate within constraints
• Passion for technology as a business enabler, not just a support function

What you will be doing:
 
Network & Infrastructure Management

• Oversee full network infrastructure across camps and operational sites
• Manage satellite connectivity, redundancies, and remote network optimisation
• Ensure uptime through proactive monitoring, risk mitigation, and system resilience
• Maintain and optimise guest Wi-Fi in a remote, bandwidth-sensitive environment

Hardware & Systems Oversight

• Lead hardware lifecycle management, procurement, and asset tracking
• Implement upgrade strategies and maintain critical equipment across locations
• Support and optimise POS systems, PMS platforms, and integrated hospitality systems
• Troubleshoot hardware and software issues swiftly and effectively

Cybersecurity & Data Protection

• Manage cybersecurity protocols, endpoint protection, and firewall controls
• Ensure strict adherence to data protection and privacy requirements
• Monitor vulnerabilities and implement preventative security measures

Operational & Commercial Alignment

• Support revenue management, reporting platforms, and business intelligence systems
• Analyse IT spend and optimise vendor relationships to improve cost efficiency
• Align IT strategy with organisational profitability goals
• Reduce operational downtime through system reliability and proactive planning

Guest & Staff Support

• Ensure seamless digital touchpoints across the guest journey — from booking to departure
• Enhance online and on-site guest experience through stable, intuitive systems
• Provide exceptional internal support to departments across the reserve
• Train team members on systems, processes, and best practices

Your Impact

• Reduce downtime and operational disruption through proactive system management
• Improve guest satisfaction through seamless connectivity and digital integration
• Enhance profitability by aligning IT strategy with cost control and revenue drivers
• Support mission-critical systems that influence hospitality excellence
• Elevate data accuracy, security, and decision-making across the organisation