Technical Application Manager/ Business Analyst 'ORCA' at TMF Group

Job purpose

For our Global KYC/ AML Transformation team, we are looking for an experienced application manager who will extend our existing international team of experts to configure and maintain our   new end-to-end KYC/ AML software solution. This software solution will be used for performing all necessary KYC/ AML actions for all service lines within TMF Group: A&T, GEM, HRP, Funds & Investors etc. Additionally, ORCA will be used to perform KYC as a Service activities for external clients.

The emphasis of this role will be on analyzing processes, identifying areas for improvement and configuring the ORCA system to ensure that our colleagues in different delivery centers around the globe will be able to perform our KYC/ AML actions in an effective and efficient way. It also requires that we develop the ORCA application in such a way that it is easy and simple to use. This includes but is not limited to implementing process improvements and connecting with external software modules.

In summary, ensuring that we translate our process improvements into a software solution that enables “one way of working” for all 85+ TMF offices including 1st line, 2nd Line, Management Teams and our Group KYC/ AML Compliance Centre. It also includes customizing the application for specific jurisdictions. The Technical Application Manager is responsible for the full application management cycle: process analyse, design, development, configuration, testing.

As the Application Manager you are responsible for analyzing processes, designing and documenting improvements, analyzing and co-designing the software architecture of the new Global KYC/ AML Engine, configuration & execution of the subsequent implementation worldwide. The role also serves as an intermediary position between decision makers and IT professionals to keep track of progress and performance while working to ensure that business process outcomes are in harmony with TMF’s strategic goals.

As the Technical Application Manager, you will work collaboratively across all departments of the organization to help improve the execution of our KYC/ AML software engine. The focus is on the entire KYC/ AML process from beginning to end, introducing innovation and efficiency into the process and application that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.

To be successful as the Technical Application Manager, you will have a strong knowledge process analysis, root cause analysis, project management skills, computer networking and administration, ability to create, develop and oversee protocol and procedure for usage once standard have been established, as well as expertise with troubleshooting to provide systems-related technical support and resolution by reviewing issues and providing relevant solutions. Ultimately, the Technical Application Manager possesses excellent fluency in software and systems, high attention to detail and the ability to adhere and deliver to deadlines.

Additionally, the Technical Application Manager of ORCA must have experience with operational IT and a deep knowledge of process management during technical roll-outs. Implementing applications and software often creates new operational challenges that must be accounted for. The role will be responsible for identifying these barriers and locating process-based solutions that can mitigate unplanned downtime, eliminate productivity losses and maximize IT benefits.

Key Responsibilities

This role will focus on the design, development and configuration of an end-to-end KYC/ AML engine within TMF Group. The key aspects of the role are as follows.

• Evaluating employee needs, internal workflows and business processes
• Analysing business operations and the business's computer systems and determining which software applications could improve efficiency from an architectural perspective
• Overseeing detailed business analysis and process re-engineering projects: Facilitating planning, tracking, and scheduling software deliverables using an agile framework
• Interpreting complex data and business metrics for relevant stakeholders
• Configuring the system to increase efficiency and promote user friendliness 
• Monitoring the roll-out of new software applications to ensure there are no issues
• Troubleshooting and resolving any problems with business application software
• Creating prototypes or models of the software
• Maintaining up-to-knowledge of the latest software developments
• Suggesting updates and upgrades that will sync with the new software (APIs between the difference internal systems)
• Setting quantifiable goals to measure architecture fitness
• Coordinating and facilitating application and API implementations (integrating two or more applications and/or services together to automate a process, or synchronize data in real-time)
• Proactively proposing recommendations to improve the existing systems
• Work together with a team of IT specialists on the implementation and upgrade of network hardware and software
• Creating and overseeing protocols and procedures for the use of any new software applications

Requirements

General:

•  Act in a reliable and exact manner
•  Concern for quality of service
•  Being organized and structured
•  Problem Solving and Can-do attitude
•  Ability to explain complex processes in a clear and easy way
•  Speaking the language of the business
•  Understand cultures versus regulatory demands/ differences
•  Ability to critically assess risks and joined-up thinking
•  Actively contribute to create a team’s success
•  Project Management Skills/ Expertise
•  Business Process Skills/ Expertise

Technical:

•  A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field
•  Experience working as an IT specialist
•  Broad working knowledge of computer networking, installation, and administration
•  Experience with database management and project management
•  Excellent technical skills
•  Knowledge of compliance and integrity with a preferable understanding of: Client Risk Assessment, Screening, Risk Scoring
•  Internal TMF process knowledge is considered very preferable
•  Minimum of 2 years’ experience in IT

 Technical knowledge/certification in the following areas:

•  Scrum Product Owner Certification
•  PostgreSQL
• Dashboarding
• ETL
• Apache NiFi
• Groovy
• Camunda

 Understanding of the following applications/programs considered preferable:

• ORCARiskScreen
•  Good English written and verbal communication skills
•  Experience in working with business software applications
•  The ability to remain up to date with the latest software developments
•  Strong leadership, management, and customer service skills
•  Great analytical, problem-solving, and communication skills
•  The ability to handle stressful situations

Interpersonal Skills:

•  Able to convince and persuade the most senior individuals both internally and externally in a diplomatic way;
•  Build a strong network of collaborative relationships and partnerships across offices and departments to help achieve TMF objectives.;
•  Can operate tactfully; able to present and defend complicated or delicate issues with ease;
•  Creates and advocates an environment of transparency and openly shares relevant information.