Career Opportunities at TMF Group

Purpose

• Assist with the administration relating to end-to-end dealings with clients to support SSA.
• Provide internal and external clients with administration and relevant expertise.
• Ensure internal and external clients are provided with an efficient, professional and high-quality services which meets all their obligations.

Key responsibilities

• Under the supervision and guidance of the Manager, you will primarily be responsible for ensuring overall the effective and efficient delivery of TMF’s services:

Client relationship management

• Arrange for signature and timely return of contracts.
• Liaise with clients to schedule meetings and resolve diary conflicts as required.
• Telephone management and coordination of conference calls.
• Channeling of communication to appropriate destinations (timeously).

Service Delivery

• Maintain record-keeping processes relating to client information.

On quotation:

• Load, update & track progress of all issued quotes on CRM and internal quote systems.
• ensure adequate recordkeeping of accepted quotes (including z drive, Sales App, Evo, CRM, etc.)

On quote acceptance:

• update relevant database systems.
• Prepare, maintain and update client and subcontractor lists (per ISO requirements).
• In conjunction with the Managing Director or Project Manager, assist with the provision of input in respect of the creation of a          client profile and/or file on all core systems including, but not limited to, Evo, TMF network, TimeWare, SecWare, TaxWare, CaseWare, etc., as appropriate. 
• Assist with the resolution of client queries and coordinate the related communication on a timely basis.
• Ensure that all tasks required to effectively onboard a client or subcontractor within required timelines are completed efficiently, professionally, and timeously.
• Act as a point of escalation for clients, subcontractors, and within TMF.
• Hold the service line teams to account ensuring administrative activities are completed as planned and in line with applicable timelines.

Legal, Risk, and Compliance

• In conjunction with the Managing Director or Project Manager, prepare the Local Service Agreement (“LSA”), Statement of Work (“SoW”), amendments, subcontractor agreements, and secure client and/or subcontractor sign-off.
• In conjunction with the Managing Director or Project Manager, complete the TMF Group compliance process (KYC) and secure client, subcontractor, or internal sign-off.
• Maintain legal email inbox on a daily basis.
• Upload updated draft legal agreements on the z drive.
• Update the BCP and ISO business processes and procedures as they relate to the business unit.
• Implement and maintain record-keeping processes relating to legal documentation and client/ subcontractor information.
• Adhere to TMF internal procedures and ensure compliance with TMF’s Risk and Control framework and processes.
• Attend and participate in regular and appropriate training on relevant policies, legislation, and regulations affecting TMF, clients and subcontractors.
• Strong company secretarial skills COESEC 

General

• Provide exceptional customer service whilst being empathetic with customers.
• Identify, map and manage business unit-related projects.
• Be an escalation point for operational matters within the business unit.
• Execute on agreed deliverables and/or ensure that all deliverables are delivered timeously and according to agreed quality standards.
• Assist in the administration and management of ad hoc projects affecting the business unit, e.g. regulatory reporting requirements.
• Work closely with other teams in TMF Group, including but not limited to, the HRP team, the Entity Management team, the Accounting and Tax team, and TMF subcontractors, in order to achieve client objectives.
• Perform any other tasks or duties as may be from time to time assigned by management.

Key competencies

• Excellent time management and administrative skills.
• Be organized, logical and thorough in the execution of their function.
• Be resourceful, independent, and have strong problem-solving abilities.
• Deadline-orientated person with the ability to work under pressure.
• Ability to multitask and prioritize effectively.
• Ability to build and maintain relationships at all levels.
• Ability to articulate and communicate complex ideas in a simple and easy-to-understand manner.
• Be trustworthy, considerate, and live the TMF values.
• Excellent written and communication skills, with a strong ability to plan ahead and organize themselves and others.
• Ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency.

Key knowledge and experience

• Appropriate qualification in a relevant field, i.e. Legal, Business, and Finance or Compliance.
• Minimum of 3-5 years' experience in client service/reporting/paralegal role.
• Operational and administrative knowledge of TMF type of business would be advantageous.
• Experience in legal, compliance, or alternatively experience at a corporate services provider.
• Expertise in MS Word, PowerPoint, Excel and Outlook.

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About The Role

Manages various local and global projects, facilitating the request intake, review, and assessment to determine viability and impact. Will support in the processing and output of data to support business awareness and understanding of learning performance. Will align with manager on project pipeline and priorities as necessary.

Key Responsibilities 

• Conduct and leverage ongoing research in business-critical areas that support learning development and delivery
• Support junior team members with ongoing feedback and guidance to transferring knowledge, best practices, resources, etc. to support the overall performance of the team
• Owns and manages long-term deliverables where junior team members may be aligned to support
• Will deliver training to the business (locally or globally), while supporting the development and delivery of more junior team members
• Will lead various projects or programs being delivered within the Business Academy team
• Will lead the promotion and awareness of learning opportunities to the business, identifying new and innovative approach to connect with the target audience

Key Requirements 

• Qualified and experienced professional (6-9 years) with L&D and/or business relevant background.
• Proven track record in TMF or other organistions that align to the scale and scope to which this role requires, able to (or has already) build strong ties across the business.
• Experienced and credible as a learning design and facilitator, with one or more recognised specialisms
• Ability to understand stakeholders, identifies their needs, and proposes solutions

What is in it for you?

• Competitive compensation package with medical and provident fund contributions
• Collaborative, supportive work environment where individuals are able to grow and shape their careers
• Biannual team building and year end celebration
• monthly braai’s after staff meeting and quarterly breakfasts with the teams 
• Work hard, play hard attitude

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About The Role

Manages various local and global projects, facilitating the request intake, review, and assessment to determine viability and impact. Will support in the processing and output of data to support business awareness and understanding of learning performance. Will align with manager on project pipeline and priorities as necessary.

Key Responsibilities 

• Primary support and solutioning for LMS functionality in support of Business Academy team and business stakeholder
• Review requests to assess viability, impact, and priority to support decision making process
• Tasks are performed in line with day-to-day needs and long-term projects, with periodic review and guidance from line manager or senior team stakeholder
• Will administer all system-based reporting from LMS in line with agreed upon timelines, quality, and standards to ensure appropriate business understanding and use
• Will understand the data being reflected by system in a manner that can be communicated to key stakeholders within the team, and leverage PowerBI to visualize LMS reporting
• Will design and deliver system-based solutions in line with team and business needs to support the user experience
• Will interact closely with the Business Academy team, to support program tracking and administration
• Will work with external supplier in ongoing maintenance and service of LMS

Key Requirements 

• Qualified and experienced professional (3-5 years) with digital learning and systems background or other relevant areas of information technologies,
• HRIS, data management and analysis
• Track record of working independently to timelines and deliverables with minimal oversight required
• Has a good understanding of LMS system functionality, current needs within business, and potential opportunities for further
• Experience in PowerBI

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Job purpose

For our Global KYC/ AML Transformation team, we are looking for an experienced application manager who will extend our existing international team of experts to configure and maintain our   new end-to-end KYC/ AML software solution. This software solution will be used for performing all necessary KYC/ AML actions for all service lines within TMF Group: A&T, GEM, HRP, Funds & Investors etc. Additionally, ORCA will be used to perform KYC as a Service activities for external clients.

The emphasis of this role will be on analyzing processes, identifying areas for improvement and configuring the ORCA system to ensure that our colleagues in different delivery centers around the globe will be able to perform our KYC/ AML actions in an effective and efficient way. It also requires that we develop the ORCA application in such a way that it is easy and simple to use. This includes but is not limited to implementing process improvements and connecting with external software modules.

In summary, ensuring that we translate our process improvements into a software solution that enables “one way of working” for all 85+ TMF offices including 1st line, 2nd Line, Management Teams and our Group KYC/ AML Compliance Centre. It also includes customizing the application for specific jurisdictions. The Technical Application Manager is responsible for the full application management cycle: process analyse, design, development, configuration, testing.

As the Application Manager you are responsible for analyzing processes, designing and documenting improvements, analyzing and co-designing the software architecture of the new Global KYC/ AML Engine, configuration & execution of the subsequent implementation worldwide. The role also serves as an intermediary position between decision makers and IT professionals to keep track of progress and performance while working to ensure that business process outcomes are in harmony with TMF’s strategic goals.

As the Technical Application Manager, you will work collaboratively across all departments of the organization to help improve the execution of our KYC/ AML software engine. The focus is on the entire KYC/ AML process from beginning to end, introducing innovation and efficiency into the process and application that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.

To be successful as the Technical Application Manager, you will have a strong knowledge process analysis, root cause analysis, project management skills, computer networking and administration, ability to create, develop and oversee protocol and procedure for usage once standard have been established, as well as expertise with troubleshooting to provide systems-related technical support and resolution by reviewing issues and providing relevant solutions. Ultimately, the Technical Application Manager possesses excellent fluency in software and systems, high attention to detail and the ability to adhere and deliver to deadlines.

Additionally, the Technical Application Manager of ORCA must have experience with operational IT and a deep knowledge of process management during technical roll-outs. Implementing applications and software often creates new operational challenges that must be accounted for. The role will be responsible for identifying these barriers and locating process-based solutions that can mitigate unplanned downtime, eliminate productivity losses and maximize IT benefits.

Key Responsibilities

This role will focus on the design, development and configuration of an end-to-end KYC/ AML engine within TMF Group. The key aspects of the role are as follows.

• Evaluating employee needs, internal workflows and business processes
• Analysing business operations and the business's computer systems and determining which software applications could improve efficiency from an architectural perspective
• Overseeing detailed business analysis and process re-engineering projects: Facilitating planning, tracking, and scheduling software deliverables using an agile framework
• Interpreting complex data and business metrics for relevant stakeholders
• Configuring the system to increase efficiency and promote user friendliness 
• Monitoring the roll-out of new software applications to ensure there are no issues
• Troubleshooting and resolving any problems with business application software
• Creating prototypes or models of the software
• Maintaining up-to-knowledge of the latest software developments
• Suggesting updates and upgrades that will sync with the new software (APIs between the difference internal systems)
• Setting quantifiable goals to measure architecture fitness
• Coordinating and facilitating application and API implementations (integrating two or more applications and/or services together to automate a process, or synchronize data in real-time)
• Proactively proposing recommendations to improve the existing systems
• Work together with a team of IT specialists on the implementation and upgrade of network hardware and software
• Creating and overseeing protocols and procedures for the use of any new software applications

Requirements

General:

•  Act in a reliable and exact manner
•  Concern for quality of service
•  Being organized and structured
•  Problem Solving and Can-do attitude
•  Ability to explain complex processes in a clear and easy way
•  Speaking the language of the business
•  Understand cultures versus regulatory demands/ differences
•  Ability to critically assess risks and joined-up thinking
•  Actively contribute to create a team’s success
•  Project Management Skills/ Expertise
•  Business Process Skills/ Expertise

Technical:

•  A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field
•  Experience working as an IT specialist
•  Broad working knowledge of computer networking, installation, and administration
•  Experience with database management and project management
•  Excellent technical skills
•  Knowledge of compliance and integrity with a preferable understanding of: Client Risk Assessment, Screening, Risk Scoring
•  Internal TMF process knowledge is considered very preferable
•  Minimum of 2 years’ experience in IT

 Technical knowledge/certification in the following areas:

•  Scrum Product Owner Certification
•  PostgreSQL
• Dashboarding
• ETL
• Apache NiFi
• Groovy
• Camunda

 Understanding of the following applications/programs considered preferable:

• ORCARiskScreen
•  Good English written and verbal communication skills
•  Experience in working with business software applications
•  The ability to remain up to date with the latest software developments
•  Strong leadership, management, and customer service skills
•  Great analytical, problem-solving, and communication skills
•  The ability to handle stressful situations

Interpersonal Skills:

•  Able to convince and persuade the most senior individuals both internally and externally in a diplomatic way;
•  Build a strong network of collaborative relationships and partnerships across offices and departments to help achieve TMF objectives.;
•  Can operate tactfully; able to present and defend complicated or delicate issues with ease;
•  Creates and advocates an environment of transparency and openly shares relevant information.

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TMF Fund Services is an independent alternative fund administrator with over two decades of experience in providing an extensive range of services, coupled with a very personal approach. We combine our technology, expertise and global infrastructure to deliver a customized package of services to our clients. These include: Fund and Corporate Accounting, Investor Services, Portfolio & Managed Account Services, Depositary and other Corporate and Fiduciary Services.

Key Responsibilities

• The core responsibility will be to partner with the client from initial stages of onboarding up until ‘business as usual’, ensuring a high service standard throughout the whole client lifecycle;
• Client account maintenance, putting the client first and at the core of our business;
• Lead the corporate secretarial tasks for your dedicated fund clients, managing the administrative, legal, regulatory, operational, KYC and technical aspects of the client lifecycle together with the applicable subject matter experts; 
• Accumulate documents for resignation, nomination of directors or managers, change of registered address;
• Preparation of documentation regarding the set-up of Luxembourg funds;
• Prepare service agreements, resolutions, other relevant documents for the legal life cycle of Luxembourg funds;
• Maintain necessary documents for the Chamber of Commerce;
• Ensure all client files are itemized accurately;
• Manage opening bank accounts and control on bank signatories;
• Organize regular meeting with clients and advisors;
• Draft the minutes of (Annual) General Shareholders Meetings.
• Stakeholder management, coordinating and interacting with global internal & external parties;
• Conduct feasibility assessments of new client proposals and business opportunities, partnering with the Alternative Investment Fund client to look for suitable solutions in response to their queries;
• Project manage the client day-to-day relationship and support and follow-up on client requests and requirements including in terms of operational aspects, reporting and administration;

 Key Requirements

• You hold a Degree in Financial Services, Law or Accounting;
• Minimum of 5 years’ experience in a similar position preferably in the Fund Industry and/or financial services industry;
• Strong organizational and planning skills;
• Secure relationship skills, with an aptitude for written and verbal communication;
• You are eager to develop your talents further and learn new skills in an international work environment;
• English fluent (spoken and written) is mandatory, with other languages being advantages

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Key Responsibilities

• Managing a portfolio of clients and being responsible for the clients of the team;
• Preparation of monthly/quarterly/annual consolidation reporting packages;
• Preparing and reviewing financial reports (IFRS and/or LUX GAAP);
• Being responsible for the delivery of excellence in customer service and for maximizing the client satisfaction;
• Maintaining contact and effectively communicating with clients, auditors and other third parties;
• Participating in IFRS and Consolidation Team activities, including in preparation of technical memorandums, presentations and trainings.

Key Requirements

• At least 4 years relevant working experience, preferably from a big 4 company or trust;
• Degree in Accounting/Finance;
• Required knowledge of IFRS and/or Consolidation;
• Strong analytical and communication skills (both verbal and written) and a team player;
• Pro-active and client service attitude;
• Excellent knowledge of MS Office;
• Excellent command of English.

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Key Responsibilities 

• Act as a main client contact from TMF for global clients.
• Responsible for building and maintaining relationships with key service/functional owners on client account and be the main point of contact for the client for day-to-day delivery matters and changes to scope. Respond or re-direct queries accordingly to provide a good client service.
• Understand the client contracts in detail (including scope and local delivery models) for a broad range of clients.
• Accountable for overall service & project delivery on Client Account, identifying risks and opportunities for retention or growth.
• Accountable for Quality of Delivery (SLA performance)
• Participate in the handover process from the Implementation and On-boarding team; ensure that the right documentation is in place and up to date when a client is transferred and that all process changes are properly documented to BAU stage.
• Responsible for managing and overseeing escalations including persistent delivery issues in the countries which should be identified so corrective plans can be agreed and actioned with the local offices. Create escalation logs as needed.
• Line manages and / or acts as a senior point of contact for more junior colleagues in the team, providing advice and support as needed. Take on or provide advice with regards to complex problems or clients.
• Set up reporting frameworks with the CSC (Client Service Coordination) which cover monthly billing reports, the monthly service delivery calendar and change request note tracker, plus KPI performance reports.
• Track and review contract performance using the CST outputs, identifying, and recommending actions where deviations on performance are identified through these reports.
• Manage CRN process - identify where changes to scope are required relating to existing service lines and location, then define, price, and negotiate the necessary changes by gaining input from local teams and the relevant client contacts. Ensure all contractual and pricing changes are agreed and administered as necessary.
• Together with Group Finance, manage debtor days and resolve any issues causing late payment.
• Manage proactive initiatives to improve client satisfaction, based on but not limited to feedback provided through regular client surveys. With this client feedback, create and maintain a Client Service Plan which includes a plan on what improvements are required.
• Hold regular business reviews with the client to ensure delivery to their P&L, providing them with regular data on KPI delivery and any other relevant information.
• Hold regular internal business review meetings with local offices to identify performance and any improvements.
• Manage the annual contract review by ensuring the scope of the contract remains relevant in all areas both in terms of scope, volume and pricing. Identify if any contracts parts require renewal in the next 6 months and agree a plan with the client to ensure all contracts remain current, plus confirm that operational readiness for the year ahead is in place.
• Support Client Service Director in recruitment, onboarding and training of new employees and any other team management activities.
• Act as a deputy of Client Service Director, as required.

Key Requirements 

• Bachelor’s degree in relevant practice field.
• Experience in the area of HR depending on service line allocation)
• Is fluent, clear, and concise in English written and oral communication.
• Substantial, at least five years, experience working in a client-facing environment, with a good track record of delivering services
• Experience of Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; priority setting/adjust appropriately to changing demands.
• At least four years’ experience of managing against a commercial contract – understands the SLAs and SLGs and definitions of scope as applied to pricing.
• Extensive experience managing complex BPO/Professional Services delivery on a regional or global basis.
• Extensive experience growing and managing client relationships.
• Demonstrable experience in an outsourcing, multi-shored environment.
• Experience of working in a global matrix environment, with geographically dispersed resources.
• Demonstrated results in Service Level Agreements (SLA) metrics and measures
• Self-organization / time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high quality work products.
• Ability to collaborate and to drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure.
• Able to travel internationally when required meeting Clients face to face.

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About the role

To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology. This includes ERP, Workflow tool and RPA implementation, operational process changes and organisational construct.

Key Responsibilities 

• Lead and control the execution of the program through analysis, design, implementation, hyper-care and benefits realisation phases using a data-driven approach.
• Assess, plan and supervise the projects related to new systems, workflow tool and RPA implementation.
• Identify, mitigage and manage, programme related risks.
• Embed quality review and governance in all activities.
• Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes.
• Build and maintain relationships with stakeholders who have accountability for program execution.
• Coach, mentor and support other team members to enhance delivery performance.
• Establish effective reporting on programme benefits, progress, risks and issues to the different stakeholders.
• Effectively manage and hold 3rd-parties accountable for performance and delivery to deadlines.
• Contribute to governance meetings and reporting to local leadership.
• Continuously measure and assess the effectiveness of the programme
• Establish clear and measurable programme goals which improve business performance
• Establish benefit tracking mechanisms which will be handed over to finance after programme completion.

Key Requirements 

• 3+ years in process redesign and organisation re-structuring 
• Assisting complex programs, involving systems, process or organisational change 
• Communicating with and influencing C-suite stakeholders 
• Exceptional organisation skills and self-motivator to work independently. 
• Using analytical and problem solving skills 
• Good written and spoken english
• Degree in Economics, Computer Science or Business Related Degree
• Lean Six Sigma
• Project Management Qualfication is a plus 

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The opportunity is the perfect role for someone with an interest in pursuing an accounting career within alternative investments.

Key Responsibilities

• Assist with all aspects of the bookkeeping of funds, management companies and associated SPVs, processing of transactions in the fund accounting system
• Assist with all aspects of accounting matters, including the preparation of investor reports, statutory financial statements and ad hoc investor requests
• Assist with the completion of routine audit queries
• Prepare periodic bank reconciliations
• Managing and controlling the AR/AP function

Your Profile

• Relevant degree in Accounting, Economics or Finance (Bachelor or Master degree)
• Minimum of 3 years of experience in accounting, preferably for Alternative Funds (Private Equity, Real Estate, Private Debt)
• Strong desire to undertake a professional qualification
• Strong communication skills
• Computer literacy skills are essential
• Other characteristics: accurate, self-motivated and able to work both independently and as part of a team, deadline driven and able to maintain a portfolio of clients

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About the role

As a marketing assistant, you'll manage social media content and support Paid Social and Paid Search campaigns. You'll support in the optimization of campaigns, and analyse their results against business goals. It is a role that sits in a global in-house team and requires you to work closely with a global marketing team and internal subject matter experts. You should enjoy working in a collaborative environment, and be organized, analytically minded, and detailed orientated.

Key Responsibilities

• Support the day-to-day management of Paid Social and Paid Search campaigns.
• Manage and curate content for specific organic social media channels to enhance brand presence.
• Use a data-driven approach to understand campaign performance and areas to optimise. 
• Provide campaign performance reports, providing insights and actions based on objectives and KPIs.
• Facilitate campaign kick-offs with global marketing colleagues including ideation, execution, optimisation, and reporting - aligning to achieve business goals.
• Stay abreast of the latest social media trends and tactics.
• Assist with budget administration tasks.

Key Requirements

• Previous experience working in a B2B marketing environment.
• Possess general knowledge of digital marketing principles.
• Desirable experience in working on paid media campaigns.
• Knowledge of paid media fundamentals with a passion to keep up to date with the latest trends and suggest innovative ideas and concepts.
• Excellent English language skills, including reviewing copy in English.
• Ability to manage your own workload while working towards multiple deliverables.
• Ability to build rapport and credibility with all colleagues and stakeholder groups.
• Demonstrates willingness and flexibility to adapt own approach to new ways of working to achieve improved outcomes.
• Ability to measure performance and apply learnings on an ongoing basis, and generate reports with relevant insight.
• A good understanding of Microsoft Office applications (particularly Excel and PowerPoint).

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This position will operate as a subject matter expert for fund client onboarding and investor AML/KYC services, including procedural issues and technical issues. The postholder is required to be fully knowledgeable and skilled in all areas of fund client onboarding investor AML/KYC.

Key Responsibilities

• You will be overseeing, managing, and motivating a team consisting of AML/KYC Assistants and Officers responsible for the collection, review, preparation and sign off of KYC files for fund clients and investors
• You will ensure that an equal service delivery is maintained among fund clients and investors 
• You will assess the level of risk inherent to each fund client and investor to determine a risk-based approach in line with TMF’s internal policy
• You will uphold that work is performed in a standardized manner while ensuring a best practice methodology is applied to all AML/KYC activities performed by the team members
• You will service as a communication and escalation bridge between fund clients, investors, management and compliance 
• You will ensure a professional, timely response and processing of fund client & investor queries and instructions
• You will assist with special projects, including improvements to tools and equipment, which may rise from time to time
• You will populate, update and monitor completeness of relevant internal systems with CDD, client and other related information and documentation for client onboarding and investor AML/KYC purposes
• You will provide support to any internal and external audits as well as compliance reviews
• You will help the Onboarding and Investor AML/KYC team members when needed

Key Requirements

• You have at least a Bachelor’s degree in finance or finance (with law), banking and finance, law and management, business administration, or a related discipline
• You have at least 7 years of relevant experience in an AML/KYC and/or CDD environment
• You have at least 4 years of relevant experience in managing a large team
• You have a sound understanding of Know Your Customer requirements and international standards requirements in relation thereto.
• You have strong research and analytical skills
• You have high attention to detail, accuracy and excellent organizational skills (essential for this role)
• You have strong multi-tasking skills
• You have a strong sense of responsibility and a service-minded attitude
• You are able to work in a team as well as independently
• You are able to deal with competing pressures
• You are dynamic and enthusiastic
• You have good communication skills, both verbal and written in English

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About the role

The Senior Business Development Manager is responsible for bringing in new business from the market and expanding the company’s market share. This individual will develop and maintain a network of client/intermediary relationships, and translate prospects into clients, while also upselling and cross selling to an existing client portfolio. The candidate will operate at a senior level, dealing with high profile clients and handling complex international corporate structures. The commercial focus of role is the to bring in new business for TMF Group’s portfolio of services, including HR & Payroll; Corporate Secretarial; Accounting & Tax; and Trust and Corporate Services.

Key Responsibilities:

• Develop the business by building new business pipelines, as well as upselling and cross-selling to existing clients.
• Identify and optimize sales opportunities, using knowledge of the market and competitors, as well as TMF’s unique selling propositions and differentiators.
• Anticipate, identify and exploit legal/fiscal developments and changes in market conditions.
• Represent TMF in the marketplace, and develop and maintain a network of client/intermediary relationships that will enable a strong, consistent pipeline for conversion into sales.
• Create and explore new business opportunities i.e. new clients, new services, new markets and geographies
• Utilise effective relationships to maximize opportunities for cross referrals
• Manage the contact to contract sales process efficiently and effectively, with transparency.
• Develop proposals that address clients’ needs, concerns and objectives.
• Work as part of a deal team to ensure the best customer experience and response.
• Leverage input from other internal teams to maximize overall deal value to the business.
• Act as the Deal Lead for large opportunities, from initiation to closure, and create development plans for large client accounts
• Lead the coordination and presentation of multi-jurisdictional sales proposals to international clients.
• Proactively develop relationships with clients, and provide operational teams with customer feedback on pricing, service and quality improvements.
• Drive cross-selling opportunities, working with existing clients as they expand into or operate in other jurisdictions serviced by TMF offices in over 80 countries across the globe.
• Meet monthly, quarterly, and annual revenue targets, aligned with the company’s objectives
• Contribute to the development of the sales team, boosting overall productivity and effectiveness, and improving conversion rates
• Work with leadership to implement best practice, and create strategies for sales improvement based on market research and/or competitor analysis

Key Requirements:

• Bachelor’s degree, preferably in business, sales, marketing, or a related field. Post-graduate qualification (ie. MBA) would be advantageous
• Minimum of 5 years of relevant working experience in a commercial environment, or in consulting, accounting or law firms.
• Experience in winning business in the capital markets and company secretarial function is advantageous. 
• Excellent English written and verbal communication skills.
• Extensive industry experience within the market, with personal market credibility, a solid network, and an interest in our portfolio of services
• Ability to build strong relationships with clients at all levels.
• Able to “solution sell” where the ability to listen to the clients and understand what they really need is more important than a hard sell.
• Able to manage coordination of complex multi-jurisdictional proposals involving multiple business lines.
• Self-motivated and able to collaborate and to drive results in a matrix environment
• Strong communication, negotiation and influencing skills
• Results-oriented, and able to manage their priorities, deadlines and workload
• Regular travel is required.