Operational Senior Analyst at TMF Group

About the role

To achieve this, we are driving a strategic programme to optimise our service delivery model which will require improvements to our technology. This includes ERP, Workflow tool and RPA implementation, operational process changes and organisational construct.

Key Responsibilities 

• Lead and control the execution of the program through analysis, design, implementation, hyper-care and benefits realisation phases using a data-driven approach.
• Assess, plan and supervise the projects related to new systems, workflow tool and RPA implementation.
• Identify, mitigage and manage, programme related risks.
• Embed quality review and governance in all activities.
• Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes.
• Build and maintain relationships with stakeholders who have accountability for program execution.
• Coach, mentor and support other team members to enhance delivery performance.
• Establish effective reporting on programme benefits, progress, risks and issues to the different stakeholders.
• Effectively manage and hold 3rd-parties accountable for performance and delivery to deadlines.
• Contribute to governance meetings and reporting to local leadership.
• Continuously measure and assess the effectiveness of the programme
• Establish clear and measurable programme goals which improve business performance
• Establish benefit tracking mechanisms which will be handed over to finance after programme completion.

Key Requirements 

• 3+ years in process redesign and organisation re-structuring 
• Assisting complex programs, involving systems, process or organisational change 
• Communicating with and influencing C-suite stakeholders 
• Exceptional organisation skills and self-motivator to work independently. 
• Using analytical and problem solving skills 
• Good written and spoken english
• Degree in Economics, Computer Science or Business Related Degree
• Lean Six Sigma
• Project Management Qualfication is a plus