Technical Assistant II (P12) (Information & Communication Systems Division: GA Computer Labs) (X3 Posts) (Re-advert) at University of Johannesburg

Responsibilities:

Support and Maintenance

• Install and support computer software to provide service to users.
• Troubleshoot and report faulty computer hardware, software, printers and audio-visual equipment to maintain an effective computer related service to users.
• Provide desktop hardware, software and printing support to lecturers and students.
• Control and monitor access to the Student Computing facilities
• Provide basic support with Blackboard application to students.
• Install computer hardware and software when computers are replaced.

General Administration

• Implementation and enforcing of the Student Computing Code of Conduct
• Ensure adherence to occupational health and safety rules in the labs.

Minimum requirements

• Grade 12 with 3 to 5 years’ job-related experience
• A Certificate
• N Certificate

Experience and Knowledge:

• Delivering ICT Services in an ITIL aligned environment
• Support and maintenance of desktop computers
• Dealing with diverse client base
• ITIL Knowledge
• Basic Blackboard support, internet and computer software such as Windows 7/10 and MS Office 2016